Job Description

Our client is looking for a Danish-speaking Collections Officer to join their team in Malta. The role reports directly to the Danish Team Leader and forms part of a team responsible for sales activities, customer onboarding, customer inquiries, and close cooperation with the collections department.

This is a varied role combining customer service, sales, onboarding, and operational support within a multinational banking environment. You will play an important role in delivering high-quality customer experiences while ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities

• Provide customers with accurate information regarding the bank’s products, services, and payments
• Actively generate sales in line with the company’s strategy and guidelines
• Handle customer inquiries via telephone, live chat, email, and SMS
• Support onboarding processes, including document verification
• Ensure full compliance with laws, regulations, policies, and procedures
• Deliver a high level of customer service at all times
• Work closely with payments and collections departments to ensure smooth operations
• Assist with additional customer-related inquiries as required
• Promote and contribute to a positive and collaborative work environment

Additional Responsibilities

• Assist in the creation of sales reports
• Support training and mentoring of new team members
• Contribute to documenting operational procedures
• Suggest improvements to systems, processes, and workflows
• Complete ad hoc tasks assigned by the Head of New Markets

Requirements

• Fluent Danish and good English (written and spoken)
• Experience in customer service and sales of financial products
• Experience with client onboarding and document verification
• Strong communication skills with a results-driven mindset
• Detail-oriented with high personal work standards
• Proactive, able to take initiative, and work independently
• Strong team player with a customer-focused approach
• Good knowledge of Microsoft Office, particularly Excel

Benefits

• Opportunity to build a long-term career within an international banking environment
• Exposure to sales, collections, and operational processes
• Collaborative and supportive multinational workplace
• Career development and growth opportunities
• Modern office environment in Malta
• The opportunity to live and work in a Mediterranean location with a strong international community

If you are interested in this opportunity and would like to take the next step in your career, we encourage you to apply today.