Job Description

Hej Danish Speakers! Trade the Rain for the Sun: Become a Fashion & Lifestyle Customer Expert in Greece! ☀️🕶️

Are you obsessed with online shopping? Do you know the feeling of pure joy when a cardboard box filled with fresh shoes, streetwear, and style upgrades arrives at your doorstep?

We are looking for Danish-speaking Customer Support Heroes to join our team in beautiful Greece (Athens or completely remote from anywhere in the country—even a balcony in Chania!). You will be representing Europe’s largest and most iconic online fashion and lifestyle retailer (We can't name them here, but let's just say their name starts with Z and ends with alando!)

Whether you want to work from our vibrant, modern hub or live the ultimate island-hopping lifestyle, your next big career adventure starts right here!

🛍️ The Mission: You Are the Style Support Guru

You won't just be answering emails; you’ll be the voice of a brand that keeps over 51 million active users looking sharp across Europe. You will assist Danish customers via inbound calls, emails, and live chat, turning everyday retail questions into amazing service experiences.

Your daily playground includes handling the top "contact drivers":

• The Parcel Detective: Tracking down missing packages and keeping customers updated.
• The Returns Guide: Helping customers smoothly navigate the return process when those sneakers didn’t quite fit.
• The Wardrobe Fixer: Handling article reclamations and quality questions like a pro.
• The Deal Maker: Helping delighted shoppers apply price discounts and promos.

Requirements

We aren't looking for retail robots. We want empathetic, tech-savvy communicators who love to help people!

• Linguistic Flair: C1-level fluency in written and spoken Danish
• Global Collaborator: A B2 level of English (perfect for your initial training phase).
• Tech Savvy: Advanced digital and PC knowledge to seamlessly multi-task between chats and systems.
• Background: No specific experience required! If you have a background in retail or e-commerce, that's an asset—but we will teach you everything you need to know.
• Flexibility: Ready to tackle 1-2 weekend shifts per month and thrive during major retail peaks like Black Friday and Christmas.

Benefits

Forget the dark winter days; we are offering a major lifestyle upgrade:

• Work Your Way: Enjoy a hybrid working model or work 100% remotely from anywhere in Greece (including a special offer for the beautiful island of Crete!).
• The Ultimate Headstart: A detailed, paid 8-week learning curve and training period (plus a 4-day nesting phase) to build your confidence and make you a true expert.
• The Red Carpet Relocation: Moving from Denmark? We’ve got you covered with flight tickets, initial accommodation, and full support setting up your new life in Greece.
• More Money in Your Pocket: A highly competitive salary, plus 14 payments per year (yes, two extra months of salary just for enjoying the Greek sun!).
• Growth & Community: Join a diverse, international team of 60+ wonderful colleagues (split into cozy, supportive teams of 15-20).

Ready to trade your winter coat for sunglasses and step into the world of fashion e-commerce?

Apply today and let's get your Greek adventure started!