Job Description

General Information

Location

Tallinn

Job ID

13468

Job Category

Customer Service Representative (CSR)

Description & requirements

Description

We are looking for a Danish-speaking colleague with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Apply now and start something brilliant with Transcom!

What’s in it for YOU!

• Work from our office in Tallinn (Pärnu mnt 160);
• A mandatory 3-week training at our office (Mon–Fri, 09:00–17:30), where you will gain a full understanding of the job specifics;
• Possibility to work full-time or part-time after the training period;
• Endless growth opportunities: majority of our managers and leaders started their careers as customer service specialists;
• Permanent contract;
• Sport compensation every month (€20);
• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Free taxi service within Tallinn city limits if your shift ends between 23:00 and 05:00;
• Salary: €2000 gross. In addition, you can earn an average monthly performance bonus of €200 gross.

Join us as a Customer Service Representative in Danish!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for one of the fastest-growing food industry start-ups in Europe;
• Respond to customer queries in a timely and accurate way, via phone or chat;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

Important! The department operates 24/7. The schedule is rotating and is prepared according to business needs, so there is no option to choose it individually. This position typically includes evening and weekend shifts, as well as approximately 2–4 night shifts per month. We kindly ask you to assess whether this type of work schedule matches your expectations and availability.

What we are looking for:

• Fluent Danish language skills (at least C1 level/native);
• Intermediate English language skills (at least B2 level);
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.