Job Description

At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. As a leading operator of Avis & Budget Car Rental locations across Wisconsin, our mission is to deliver a Best-in-Class customer experience every day. We believe our people are our greatest asset and are committed to fostering a workplace where you feel valued, respected, and empowered to grow.

As a Damage Recovery Representative, you will be responsible for the investigation, negotiation and collection of car rental claims. The successful candidate will excel at dealing with customer conversations regarding damages that have occurred to their rental vehicle, have well-developed communication skills, good judgment and problem-solving abilities.

Key Responsibilities:

• Conduct thorough investigations to determine whether packages assigned by the Claims Manager should be classified as claims or deferred damage.
• Establish, maintain, and manage claim files and/or deferred damage packages, ensuring all documentation is accurate, complete, and properly organized.
• Report claims promptly to appropriate parties, including third-party administrators (TPAs), insurance carriers, and liability carriers.
• Communicate effectively with customers and third parties to obtain necessary insurance and payment information and prepare and send appropriate inquiry and acknowledgment correspondence.
• Coordinate vehicle repairs by arranging placement with repair facilities and proactively following up to ensure timely completion.
• Process invoices for active claims as well as sale and auction units, ensuring proper documentation and accurate recordkeeping.
• Apply knowledge of State, Federal, and applicable case laws, along with insurance practices, to evaluate claims and support recovery efforts.
• Perform claims-related administrative duties, including managing payment plans and conducting follow-ups with TPAs to ensure timely processing and resolution.

Compensation & Benefits:

Midwestern Wheels, Inc. offers a competitive hourly wage and excellent benefits for its employees:

• Paid Time Off (PTO) that begins accruing from day one for eligible full- and part-time employees
• Holiday and Birthday Pay
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with a generous company match
• Employee discounts, including car rentals and Avis/Budget vehicle purchases
• Access to an Employee Assistance Program (EAP)
• Free parking
• Paid training

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers!

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Ability to deal with problematic situations in a professional manner.
• Commitment to excellent customer service.
• Must be able to perform data entry and computer entry tasks.
• Effective verbal communication skills to communicate with customers, co-workers and management.
• Ability to work in a fast-paced environment.
• Previous customer service collections or insurance claims experience.
• Strong attention to detail.
• Ability to multi-task.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.