Job Description

SUMMARY
The Daily Revenue Clerk under the direction of the Resort Operations Controller is responsible for processing the Resort’s revenue audit on a nightly basis. Additionally, this position is accountable for recording and maintaining the daily transactions incurred by the various resort departments, recording and distributing the daily statistics to appropriate departments and/or key employees as directed, and assists the Accounting team as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Retrieve daily postings from all staff personnel that have entered financial transactions throughout the day
• Balance and record all posting transactions made in each of the following Resort areas –
◦ Spa Grand Traverse
◦ Golf Operations
◦ Retail Operations
◦ Food & Beverage Outlets
◦ Accounting Offices
◦ Membership and Group Billing
◦ Audio/Visual Operations
• Close any open outlet tickets and run register
• Process, record and submit for payment all credit card transactions
• Post room tax and any additional fees to all occupied rooms on a nightly basis
• Record all cash, check gift card, gift certificate and credit card transaction
• Pull daily and month end reports to balance and clear data for gift cards, gift certificates, and casino vouchers
• Ensure accuracy of all final numbers and details imported to the master sheet for accounting leadership review
• Cross train in other areas of accounting to assist co-workers if needed
• Maintain record of Accounting deadlines and monitor their completion
• Assist in the completion of daily, weekly and monthly reports used by Resort departments
• To provide strong support in day to day operations of the Accounting Department
• Maintain a good rapport with fellow employees and reflect a positive attitude
• Complete all assignments requested of you
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Maintain open line of communication with supervisor
• Must understand and abide by environmental practices of the resort
• Other duties as assigned

EDUCATION/EXPERIENCE
• Highschool diploma or GED required
• Prior accounting office experience preferred
• College courses in accounting or related fields helpful
• Strong computer skills in Excel and Word
• Calculator skills a must

OTHER SKILLS AND ABILITIES
◦ Must have proper listening skills
◦ Must have strong written and verbal communication skills
◦ Must be able to maintain patience and professional attitude when dealing with issues that may arise
◦ Must have the ability to comfortably handle confrontation
◦ Must have ability to manage, maintain and hold private highly confidential information
◦ Must be able to work independently and have exceptional problem-solving skills
◦ Must possess strong time management skills with little supervision
◦ Must have the ability to multitask and work well under pressure
• Must possess the ability to identify complex problems, evaluate options, and implement solutions
• Must possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
• Must be motivated with a positive attitude and perform effectively under high pressure/volume
• Must have the ability to comprehend and follow directions
• Must have the ability to work productively under strict time restraints with variable deadlines; last-minute requests and changes will occur at any time
• Must have the ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

SUPERVISORY RESPONSIBILITIES (If applicable)
N/A

TYPICAL PHYSICAL DEMANDS
• Must be able to sit for long periods of time
• Must be capable of lifting or moving documentation boxes weighing up to 25 lbs
• Must be capable of working evening shifts.
• Must be capable of working long hours at times when business operations demand it
• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• May occasionally be required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

TYPICAL MENTAL DEMANDS
• There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required.
• This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that departments may present.

WORKING CONDITIONS
• Must be able to work in a fast-paced environment
• Must be comfortable with the pressure of deadlines
• Must be capable of maintaining a professional attitude when dealing with difficult phone conversations
• Evenings, weekends, and holidays may be required

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.