The Opportunity

You will be responsible for centralizing and managing the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

• Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
• Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
• Oversee order and delivery processes, including order validation, release and follow-up
• Coordinate with logistics teams to manage delivery issues and delays
• Ensure efficient transport planning and shipment follow-up
• Handle customer claims, including analysis and creation of credit/debit notes
• Monitor and share performance KPIs with clients, identifying opportunities for improvement

We'd love to meet you if you have

• 2+ years of experience in a similar customer operations / order management role
• University degree
• Fluent German (C1/C2), English and Spanish
• Strong knowledge of OTC processes, SAP, and Excel
• Excellent communication and stakeholder management
• Team player with great interpersonal skills
• Strong analytical mindset
• Problem-solving and solution-oriented approach
• Ability to manage pressure in a fast-paced environment

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us