Job Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your

experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our

D365 F&SCM customers.

Responsibilities:

• As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
• Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction.
• Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
• Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
• Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes.
• Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
• Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
• Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
• Contribute to service readiness activities and provide support during go-live and postimplementation phases.
• Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value.
• Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution.
• Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
• Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Qualifications

Desired Skills and Experience:

We're seeking a passionate team player with the following qualifications:

• Proven experience providing support for Dynamics F&SCM implementations;
• Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.
• Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence.
• An excellent troubleshooter and problem solver
• Experience of working at a Microsoft partner

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.