Role Title: D365 Product Owner

Key Responsibilities

Product Strategy & Roadmap

• Define and maintain the D365 CE product vision, strategy, and roadmap.
• Align CRM initiatives with business objectives and customer experience goals.
• Collaborate with senior stakeholders to identify opportunities for process optimization and digital transformation.
• Establish product success metrics, KPIs, and adoption targets.
• Evaluate new Microsoft capabilities and determine business value and implementation priorities.

Product Ownership

• Own and manage the D365 CE product backlog.
• Translate business requirements into epics, features, user stories, and acceptance criteria.
• Prioritise backlog items based on business value, risk, dependencies, and strategic objectives.
• Act as the primary decision-maker for functional requirements and feature priorities.
• Ensure delivered solutions meet business needs and quality standards.

Stakeholder Management

• Engage with business leaders, process owners, and end users to understand requirements and pain points.
• Facilitate workshops, requirement gathering sessions, and product demonstrations.
• Manage stakeholder expectations and communicate roadmap progress.
• Build strong partnerships across business and technology teams.

Agile Delivery Leadership

• Work closely with Architects, Developers, and QA teams.
• Run sprint planning, backlog refinement, reviews, and retrospectives.
• Clarify requirements and remove impediments impacting delivery.
• Support release planning and deployment activities.
• Ensure alignment with enterprise architecture, governance, and security standards.

Dynamics 365 CE Platform Management

Drive continuous improvement across D365 CE applications, including:

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing / Customer Insights
• Power Platform components
• Oversee integrations with enterprise systems and third-party applications.
• Support platform modernization initiatives leveraging Microsoft Power Platform and AI capabilities.

Adoption & Change Management

• Promote user adoption and engagement across business functions.
• Support training, communication, and change management activities.
• Gather user feedback and incorporate insights into future releases.

Experience

• 10+ years in CRM, Product Ownership, or Business Systems leadership roles.
• Experience delivering Dynamics 365 CE projects in complex enterprise environments.
• Experience working with cross-functional teams including architecture, development, testing, and business operations.
• Experience managing third-party vendors and implementation partners.
• Financial Services, Banking, Insurance, or highly regulated industry experience preferred.