Job Description

Job Type:

Permanent

Build a brilliant future with Hiscox

The Role

We are looking for a D365 Developer / Application Specialist to join our platform team in York on a hybrid basis.

The role will support the development, configuration and continuous improvement of our Microsoft Dynamics 365 applications, primarily across Customer Service and Sales Working with the Technical Lead and wider delivery team, you will configure and customise D365 applications, develop extensions where needed, support integrations, resolve defects and contribute to reliable, maintainable platform delivery.

You should have practical experience with Dynamics 365, Dataverse, model-driven Power Apps, Power Automate and solution management. Experience with JavaScript, C#, plugins, APIs, Azure DevOps and ALM practices would be beneficial. Exposure to Dynamics 365 Contact Centre, Omnichannel or contact centre environments would be a bonus.

This is a hands-on mid-level role for someone who is comfortable working across configuration and development, with a strong focus on quality, maintainability and effective delivery.

Candidate Profile

The ideal candidate will be a capable mid-level D365 developer or application specialist who is comfortable working across both configuration and development. They will have experience delivering change in Dynamics 365 environments and will understand the importance of good application lifecycle management, testing, governance and documentation.

They should be technically curious, pragmatic and delivery focused. They do not need to be an architect, but they should be able to make sound implementation decisions within agreed standards and know when to seek guidance from the Technical Lead.

They will be joining a team responsible for core business applications, so reliability, maintainability and operational awareness are important. The role would suit someone who wants to deepen their D365 and Power Platform expertise while contributing to a platform that supports important customer and sales processes.

Desirable Experience

The following would be beneficial but are not essential:

• Experience with Dynamics 365 Contact Centre, Omnichannel for Customer Service or Customer Service workspace.
• Knowledge of telephony, case routing, queues, SLAs, knowledge management or customer service automation.
• Experience with Microsoft Copilot Studio or AI-enabled service processes.
• Experience integrating Dynamics 365 with third-party systems.
• Knowledge of Azure Functions, Logic Apps or Service Bus.
• Familiarity with Power Pages or customer-facing portals.
• Experience working in regulated, financial services or insurance environments.

Qualifications and Certifications

Relevant Microsoft certifications would be beneficial, for example:

• PL-200: Microsoft Power Platform Functional Consultant
• PL-400: Microsoft Power Platform Developer
• MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
• MB-210: Microsoft Dynamics 365 Sales Functional Consultant

Equivalent practical experience will also be considered.

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