OutForce is a people-first outsourcing
company focused on building high-performing teams and long-term careers.

We partner with companies around the world,
providing dedicated offshore professionals who work as an extension of our
clients’ teams.

Unlike traditional outsourcing models, our
people are fully embedded into their client’s business, creating meaningful
work, stronger collaboration, and long-term career opportunities.

We are proud to be:

?
Great Place to Work® Certified
?
HR Asia
Best Companies to Work for in Asia 2025
?
HR Asia
Most Caring Company Award 2025
?
HR Asia
Diversity, Equity & Inclusion Award 2025

At OutForce, we invest in our people through
career growth opportunities, flexible work environments, supportive leadership,
and a culture built on trust, collaboration, and continuous improvement.

As a tech-enabled, people-powered company, we
are committed to helping our employees grow alongside some of the world’s most
exciting businesses.

Join OutForce and build your future with one
of Asia’s best workplaces.

About the Team You’ll Join

A multidisciplinary firm with
over 100 years of experience, delivering design, engineering, geospatial,
planning, and consulting solutions across both public and private sectors.
Established in 1911, it has grown from a local engineering and surveying firm
into a global organization with more than 3,000 professionals across 75+
locations. The company fosters a culture of innovation, collaboration, and
professional growth, providing a dynamic environment where employees can make
meaningful contributions and work on impactful projects around the world.

Job Overview:

Employment type: Full-time

Shift: UK working hours

Work setup: WORK FROM HOME

What we offer:

·
Competitive
compensation package aligned with your skills and experience

·
Night
differentials pay to help maximize your earnings

·
Comprehensive
HMO coverage, including a free dependent on Day 1

·
Employee
referral program with rewarding incentives

·
20 days of
annual leave, giving you flexibility to manage your time

·
Engaging
team activities and events to keep work enjoyable

·
Build
strong, high-impact connections with key stakeholders across the business

·
Take part in
client engagement initiatives to elevate your professional experience.

Role Overview:

The D365 Customer Engagement (CE) Business Analyst (Techno-Functional)
serves as a key liaison between business stakeholders and technical teams,
responsible for analyzing business requirements, designing scalable solutions,
configuring Microsoft Dynamics 365 Customer Engagement, and supporting
end-to-end implementation and optimization initiatives.

This role
combines strong business analysis capabilities with deep working knowledge of
the Microsoft Power Platform and D365 CE ecosystem. The successful candidate
will partner with Sales, Marketing, Customer Service, Project Management,
Operations, Finance, and IT teams to identify opportunities for process
improvement, define solution requirements, configure system functionality, and
support integrations with enterprise platforms such as D365 Finance &
Operations (F&O), ERP systems, HRIS applications, and third-party
solutions.

The ideal candidate is a highly skilled techno-functional professional
with deep expertise in the Microsoft Dynamics 365 Customer Engagement ecosystem
and Power Platform. This individual must be comfortable operating at the
intersection of business analysis, solution architecture, system administration,
advanced configuration, and technical delivery. While this is not a full
software development role, the successful candidate will possess a strong
technical foundation and be capable of independently configuring solutions,
designing complex workflows, troubleshooting issues, supporting integrations,
performing data analysis and migrations, and collaborating closely with
developers, architects, integration specialists, and platform administrators.

The candidate should be equally comfortable leading business discussions
with executive stakeholders and working through technical requirements, data
models, security designs, workflow logic, integration specifications, and
solution deployment considerations with technical teams.

What We’re Looking For:

The ideal candidate is not a pure Business
Analyst and not a dedicated software developer. Rather, they are a highly
technical techno-functional professional who thrives in the space between
business and technology. They possess the analytical and stakeholder management
skills of a senior Business Analyst, combined with the hands-on system
expertise needed to configure, troubleshoot, automate, integrate, administer,
and optimize the D365 CE platform with minimal oversight.

Key Requirements

·
Bachelor's
degree in Business, IT, Computer Science, Finance, Marketing, or a related
field.

·
5+ years of
Business Analyst or techno-functional consulting experience.

·
3+ years of
hands-on Microsoft Dynamics 365 CE experience.

·
Strong
knowledge of D365 CE modules (Sales, Customer Service, Marketing, Project
Operations) and Power Platform (Power Apps, Power Automate, Dataverse, Power
BI).

·
Experience
with CRM implementations, integrations, data migration, system configuration,
and production support.

·
Ability to
translate business requirements into scalable system solutions and work across
business and technical teams.

·
Experience
with Agile delivery methodologies and enterprise applications.

Nice to Have

·
Microsoft
Dynamics 365 or Power Platform certifications.

·
Experience
integrating D365 CE with Finance & Operations, ERP, HRIS, or third-party
applications.

·
Exposure to
global or multi-entity environments and post-go-live support.

What You’ll Be Working On:

Business
Analysis & Requirements Management

• 
  Facilitate
  discovery sessions, workshops, and stakeholder interviews to gather business
  requirements.
• 
  Analyze
  current-state processes and recommend future-state solutions leveraging D365 CE
  and Power Platform capabilities.
• 
  Translate
  business requirements into functional specifications, process maps, user
  stories, acceptance criteria, configuration designs, and technical requirement
  summaries.
• 
  Identify
  opportunities to improve efficiency, automation, data quality, user adoption,
  reporting accuracy, and platform scalability.
• 
  Support
  roadmap development and prioritization of enhancement requests.

D365 CE
Functional Solution Design

• 
  Design
  and configure solutions across Sales, Customer Service, Marketing, Field
  Service, Project Operations, and custom model-driven applications.
• 
  Configure
  tables/entities, forms, views, dashboards, business rules, security roles,
  teams, business units, business process flows, queues, workflows, and solutions
  components.
• 
  Provide
  recommendations based on Microsoft best practices, platform capabilities,
  governance standards, and long-term supportability.
• 
  Ensure
  solutions align with organizational standards, data governance expectations,
  security requirements, and enterprise architecture direction.
• 
  Perform
  configuration analysis to determine whether requirements can be met through
  native D365 CE, Power Platform, low-code configuration, integration, or custom
  development.

Techno-Functional
Support

• 
  Act as
  the bridge between business stakeholders, developers, architects, platform
  administrators, integration specialists, and support teams.
• 
  Administer
  and configure D365 CE environments, including security roles, business units,
  teams, forms, views, dashboards, business process flows, workflows, queues, and
  solution components.
• 
  Serve as
  a primary technical point of contact for complex system issues that require
  configuration, platform, data, workflow, security, or integration analysis, but
  do not necessarily require custom code development.
• 
  Analyze
  and troubleshoot platform, integration, security, workflow, automation,
  reporting, and data-related issues.
• 
  Support
  release management, solution deployments, environment migrations, configuration
  promotion activities, and post-deployment validation.
• 
  Review
  plug-in, API, integration, and customization requirements with development
  teams and provide functional and technical oversight.
• 
  Create
  technical specifications, configuration documentation, integration mappings,
  data mapping artifacts, troubleshooting notes, and solution design
  documentation.
• 
  Partner
  with developers to validate technical solutions and ensure they align with
  business requirements, user experience needs, and platform governance
  standards.

Power
Platform & Automation

• 
  Design
  and support Power Platform solutions, including Power Automate, Power Apps,
  Dataverse, Power BI, and model-driven applications.
• 
  Design,
  build, and troubleshoot Power Automate cloud flows, business process
  automations, approval workflows, notifications, and data-driven automation
  solutions.
• 
  Configure
  and support model-driven apps and Dataverse solutions, including tables,
  relationships, business rules, forms, views, security, and application
  navigation.
• 
  Troubleshoot
  flow failures, integration issues, data movement problems, trigger conditions,
  connector issues, and platform performance concerns.
• 
  Design
  data models, relationships, and governance standards within Dataverse.
• 
  Identify
  automation opportunities and develop low-code or no-code solutions where
  appropriate.
• 
  Support
  citizen developer initiatives while maintaining governance, security, and
  supportability standards.
• 
  Support
  Application Lifecycle Management (ALM) activities across D365 CE and Power
  Platform environments.
• 
  Collaborate
  with technical teams on environment strategy, security modeling, governance,
  managed solutions, unmanaged solutions, and deployment best practices.

Integration
& Data Management

• 
  Support
  integration initiatives involving D365 Finance & Operations, ERP systems,
  HRIS systems, marketing platforms, customer portals, third-party applications,
  middleware tools, APIs, and Dataverse.
• 
  Document
  integration requirements, data mappings, process flows, field-level
  transformations, validation rules, error handling expectations, and
  reconciliation strategies.
• 
  Participate
  in API, middleware, integration, data conversion, and end-to-end testing
  activities.
• 
  Partner
  with technical teams to troubleshoot integration failures, identify root cause,
  validate fixes, and support production issue resolution.
• 
  Monitor
  data quality and support data governance initiatives.
• 
  Assist
  with data migration planning, cleansing, validation, reconciliation, mock
  conversions, cutover preparation, and post-migration support.
• 
  Analyze
  source and target data structures to ensure data integrity, accurate
  transformation logic, and successful migration execution.

Testing
& Deployment

• 
  Develop
  test scripts, business scenarios, configuration test cases, integration test
  cases, and data validation scenarios.
• 
  Coordinate
  unit testing, system integration testing (SIT), user acceptance testing (UAT),
  regression testing, release validation, and post-deployment testing.
• 
  Validate
  functionality, automation, security, workflows, integrations, reporting, and
  migrated data against business and technical requirements.
• 
  Support
  production deployments, release readiness, cutover planning, hypercare,
  stabilization, and post-go-live issue resolution.

• 
  Develop
  and maintain dashboards, KPIs, operational reports, executive reporting, D365
  CE views, charts, and Power BI reporting requirements.
• 
  Analyze
  business metrics, data quality trends, process bottlenecks, and operational
  performance indicators.
• 
  Support
  Power BI reporting initiatives and data visualization requirements.
• 
  Validate
  reporting logic, source data, filters, security visibility, and reconciliation
  between CE and integrated systems.

Training
& User Adoption

• 
  Develop
  training materials, process documentation, configuration guides, support
  documentation, troubleshooting guides, and user guides.
• 
  Conduct
  end-user training sessions, workshops, and demonstrations.
• 
  Support
  change management and adoption initiatives.
• 
  Serve as
  a trusted advisor to business stakeholders and technical teams.

Ready to take your career to the next level?
Join us and be part of a team that values your growth, celebrates your
achievements, and empowers you to make a real impact.

Apply today and start shaping your future
with a company that invests in your success every step of the way!