At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients,and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As aMicrosoft D365CRMBusiness Analyst, you will be client-facing and responsible for the discovery, scoping,and collection of requirements to build and deploy solutions that are tailored to your customer.You’llsolve problems using your CRM knowledge as you liaise between Avanade clients, your project team,and the wider internal CRM community. This roleprovidesthe opportunity to work for Microsoft’s#1 partner, with anunrivalledfocus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
Whatyou’lldo
Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
Participate in client workshops toanalyzeand design solutions for workstreams
Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
Prototype, configure, and test respective business processes
6+ years of experience within Microsoft D365 CRM,On-Premise
Hands-on experienceof developing C#.net developing Web Services, Console applicationsetcor in implementing the SSIS packages
Strongproficiencyin C#for writing plugins, custom workflows, and server-side logic.
Familiarity in Dynamics Serviceor Customer ServiceModules
Matureunderstanding of the module, OOTB features of service management.
Experience in designing and implementing the Service /Sales CRM module
Experience managing client engagements on change management
versed in managing communications to convey to Developers, SW testers on the change management
Experienced working within AgileMethodoligies, Waterfall
Managing Tracking with JIRA
Experienced in new services blueprinting skills
Experienceparticipatingin requirements gathering process.
Good to have React JS development or integration with CRM exposure
Excellent interpersonal and stakeholder management skills.
Would be great if you have;
Microsoft certifications in Dynamics 365 or Power Platform.
Experience with ReactJS or Power Platform components.
Exposure to Agile delivery methodologies.
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth.
As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact.
We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.
