Job Description

Job Title:

D365 CRM - Cloud Solution Architect

Job Description

The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a customer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.

Key Responsibilities

• Solution Architecture & Design
• Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
• Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
• Ensure adherence to best practices for performance, scalability, and security.
• Deployment & Optimization
• Lead CRM infrastructure installation, configuration, and cloud migration.
• Perform environment health assessments, performance tuning, and data recovery planning.
• Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
• Customer Engagement
• Act as a trusted advisor to technical decision-makers and business stakeholders.
• Conduct design workshops, proof-of-concepts, and technical training sessions.
• Align solutions with customer success plans and business outcomes.
• Governance & Lifecycle Management
• Implement Power Platform governance and Center of Excellence practices.
• Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.

Required Skills

• Technical Expertise
• Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
• Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
• Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
• Consulting & Delivery
• Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
• Ability to work collaboratively in global, cross-functional teams.
• Certifications
• Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.

Desired Qualifications

• Experience authoring technical training and leading workshops.
• Familiarity with governance strategies, environment planning, and security roles.
• Knowledge of CRM integrations and cloud migration best practices.

Location

EGY Work-at-Home

Language Requirements:

Time Type:

Full time