Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living. As we continue to grow, we are expanding our online team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional online-line customer experiences
As an D2C Sales Spcecialist, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultations, and ensuring efficient, end-to-end operational flow.
Proactive Outreach: Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.
Relationship Management: Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.
Problem Pre-emption: Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalate into service issues.
Virtual Consultative Selling: Guide and host Virtual Consultations, helping clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.
Cross-Functional Support: Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.
Sales-Forward Architect: A natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.
Project Multitasker: Capable of managing complex design projects for multiple clients across various communication channels simultaneously.
Empathetic Designer: Ability to empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.
Strategic Thinker: Comfortable raising operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.
Acts in line with NK’s values, culture, self-leadership, and sense of responsibility.
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.
Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. It should be simple to pick a rug because it's the foundation of a beautiful room. That's why we make rugs in timeless Nordic patterns using high-quality materials.
Nordic Knots is a high growth startup with the majority of the business in the USA. Nordic Knots started in 2016 with the vision to disrupt the traditional rug trade with great taste and great quality. Today the main office is located at Tegnergatan in central Stockholm, Sweden. We have a constantly growing team in both Stockholm and New York, USA.
Visit our career page: https://nordicknotsab.teamtailor.com
