Job Description
Mercier Consultancy is excited to present a unique opportunity for a Czech-Speaking Tech Support Specialist for a leading electronics company in Athens, Greece! In this essential role, you will be responsible for providing exceptional technical support to Czech-speaking customers, assisting them with any challenges they encounter with their electronic devices.
If you are enthusiastic about technology, excel at problem-solving, and have a strong desire to help customers, we invite you to apply and join our dedicated team!
Responsibilities
- Provide technical support in Czech via phone, email, and chat to customers using electronic products
- Identify and troubleshoot product-related issues efficiently to ensure high levels of customer satisfaction
- Document customer interactions and solutions accurately in our support database
- Work with product and engineering teams to escalate more complex issues
- Educate customers about product features and effective usage
- Stay updated on product developments and technological advancements
- Participate in ongoing training to enhance product knowledge and customer support skills
Requirements
- Fluency in Czech and English, both written and spoken, is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Strong communication and problem-solving skills
- Experience in technical support or a customer service role is preferred
- Ability to work effectively in a fast-paced environment
- A customer-oriented mindset with a focus on achieving satisfactory resolutions
- Familiarity with customer support software is an advantage
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
