Job Description

Mercier Consultancy is excited to offer an opportunity for a Czech-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this key role, you will serve as the primary contact for our Czech-speaking clients, providing them with essential support and guidance related to our mobile banking services. Your fluency in Czech will play a vital part in ensuring exceptional service and satisfaction.

This position is perfect for individuals with a passion for customer service and a strong interest in the banking industry. If you thrive in a dynamic work environment and enjoy helping others, we would love to hear from you!

Responsibilities

• Provide customer support in Czech via phone, email, and chat
• Assist clients with inquiries regarding mobile banking features, transactions, and account management
• Document all customer interactions and resolutions accurately in our customer care system
• Work collaboratively with internal teams to resolve complex customer issues
• Educate clients on best practices for secure and efficient mobile banking
• Gather and analyze customer feedback to enhance the service experience
• Participate in training sessions to maintain up-to-date knowledge of banking regulations and services

Requirements

• Fluency in Czech and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities with attention to detail
• A proactive approach to customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with mobile banking systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...