Job Description

Mercier Consultancy is pleased to announce an opening for a Czech-Speaking Customer Support Representative for Imperial, a leading brand in our portfolio. This remote role allows you to work from home in Greece, providing support to our Czech-speaking clients. Your role will be crucial in ensuring that customers receive exceptional service and assistance as they interact with our products.

If you are passionate about customer service, technology, and want to contribute to a dynamic team, we encourage you to apply!

Responsibilities

• Provide customer support in Czech via phone, email, and chat
• Assist clients with inquiries related to products and services
• Document customer interactions accurately in our support system
• Collaborate with internal teams to resolve inquiries and enhance customer satisfaction
• Gather feedback from clients to help improve service delivery
• Participate in training sessions to stay informed on products and services
• Ensure timely follow-up on customer requests and concerns

Requirements

• Fluency in Czech and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric attitude and a commitment to service excellence
• Ability to thrive in a remote work environment
• Familiarity with customer support software and tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...