Job Description

Mercier Consultancy is thrilled to announce a remarkable opportunity for a Czech-Speaking Customer Support Representative in the High-End Brand Retail sector, working remotely from Greece! In this premium role, you will engage with our valued Czech-speaking clients, providing them with expert guidance and support as they explore luxury products. Your dedication to exceptional service will help to elevate our clients' shopping experiences.

This position is a perfect fit for individuals with a passion for the luxury retail market and a commitment to delivering outstanding customer experiences. Join our dynamic team and contribute to the exceptional world of high-end retail!

Responsibilities

• Provide outstanding customer support in Czech via phone, email, and chat
• Assist clients with inquiries about high-end products, orders, and returns
• Document all customer interactions and resolutions in our CRM system
• Collaborate with internal teams to address and resolve client issues effectively
• Maintain knowledge of luxury brand offerings and current trends
• Collect and analyze customer feedback to enhance overall service quality
• Participate in training sessions to stay current on products and service standards

Requirements

• Fluency in Czech and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Strong attention to detail and problem-solving abilities
• A customer-centric approach with a passion for luxury brands
• Able to work independently and manage multiple tasks efficiently in a remote environment
• Proficiency in customer support tools and platforms

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...