Job Description

Mercier Consultancy is pleased to announce the availability of Czech-Speaking Customer Service positions based in Sofia, Bulgaria. We offer a comprehensive relocation package to facilitate a smooth transition for qualified candidates. This role calls for professionals committed to delivering exemplary customer service to our Czech-speaking clientele.

As a Customer Service Representative, you will be responsible for effectively managing customer inquiries, resolving concerns, and ensuring an exceptional service experience. Your role is pivotal in maintaining the company’s reputation for quality and customer satisfaction.

Responsibilities

• Provide professional and efficient customer service in both Czech and English across multiple communication channels
• Address and resolve customer inquiries and complaints promptly and effectively
• Maintain accurate and detailed records of all customer interactions within the CRM system
• Coordinate with internal departments to ensure comprehensive resolution of customer issues
• Collect and analyze customer feedback to support service enhancements
• Stay informed about company products, services, and procedures to provide informed assistance
• Participate in ongoing training and development to uphold service standards

Requirements

• Fluency in Czech, and proficiency in English, is required.
• You must clearly state your native language and nationality in your application.
• Willingness to relocate to Sofia with a full relocation support package.
• An EU residency/passport is mandatory.

Benefits

Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses