Job Description

Mercier Consultancy is pleased to announce an opportunity for a Czech-Speaking Customer Service Representative to join our Client's Tourism Industry team remotely from Greece. In this role, you will provide exceptional support to Czech-speaking customers by assisting with travel inquiries, bookings, and related services.

Your fluency in Czech will enable you to communicate effectively with clients, resolving their questions and concerns to ensure a smooth and enjoyable travel experience. You will play a crucial role in delivering outstanding customer service and contributing to customer satisfaction.

Responsibilities

• Provide excellent customer service in Czech through phone, email, and chat, addressing tourism-related inquiries
• Assist clients with travel bookings, itinerary changes, cancellations, and other requests
• Resolve customer complaints efficiently and professionally
• Accurately document customer interactions in CRM systems
• Coordinate with travel partners and internal teams to ensure customer needs are met
• Collect feedback to help enhance tourism services and offerings
• Stay informed about tourism industry trends and travel regulations

Requirements

• Fluency in Czech and English (both written and spoken) is essential.
• You must clearly state your nationality and native language in your application.
• You must be willing to live and work in Greece.

Benefits

Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

• Fully paid training sessions from the office

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses