Job Description

Mercier Consultancy is excited to present an incredible opportunity for a Czech Speaking Customer Service Representative to join our Client, a leading Airline Company, based in Greece. In this vital role, you will be responsible for providing exceptional support to our Czech-speaking customers, assisting them with all inquiries related to flights, bookings, and travel-related services.

Your fluency in Czech will be paramount in helping clients with ticket reservations, itinerary changes, and resolving any concerns they may have. Your dedication to delivering high-quality customer service will enhance the overall travel experience for our valued passengers.

Responsibilities

• Deliver outstanding customer service in Czech through phone, email, and chat for airline inquiries
• Assist customers with flight bookings, changes, cancellations, and baggage inquiries
• Effectively resolve customer complaints and provide timely solutions
• Document all customer interactions accurately in our CRM system
• Work collaboratively with various departments to ensure seamless service delivery
• Gather customer feedback to improve service quality and operational efficiency
• Stay updated on airline policies, industry trends, and promotional offers

Requirements

• Fluency in Czech and English, with strong communication and interpersonal skills
• Exceptional customer service focus with a proactive approach to problem-solving
• Prior experience in customer service, particularly in the travel or airline industry, is preferred
• Able to handle multiple inquiries in a fast-paced environment
• Detail-oriented with strong organizational abilities
• Genuine passion for travel and assisting customers with their journey
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...