Job Description

Mercier Consultancy is excited to offer a unique opportunity for a Czech Speaking Customer Service Representative, complete with fully paid relocation to beautiful Greece! As a vital member of our team, you will provide exceptional support to our Czech-speaking clients, ensuring their inquiries are handled with professionalism and care.

In this role, you will interact with clients across various communication platforms, addressing their needs promptly and effectively. This position not only offers a chance to work in a vibrant and welcoming environment but also to grow your career with a company that values customer satisfaction and employee development.

Responsibilities

• Handle customer inquiries in Czech via phone, email, and chat
• Assist clients with questions about our products and services
• Maintain detailed records of customer interactions in our CRM system
• Collaborate with colleagues to resolve complex customer issues
• Provide guidance and support to clients to enhance their product experience
• Gather and report customer feedback for continuous service improvement
• Participate in training sessions to remain informed about our services and offerings

Requirements

• Fluency in Czech and English, both written and verbal
• Strong communication and interpersonal skills
• Experience in customer service or a related field is preferred
• Ability to manage multiple tasks and work in a fast-paced environment
• Detail-oriented with excellent problem-solving skills
• Customer-focused with a desire to provide outstanding service
• Familiarity with customer service software and CRM systems is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...