Cross Border Talents

Czech Client Advisor - Lisbon, Portugal

Cross Border Talents  •  Lisbon, PT (Onsite)  •  14 days ago
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Job Description

Our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

The role:

As a Client Advisor you will be the first point of contact for customer support inquiries for our Czech Speaking customers.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities:

  • Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
  • Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
  • Managing supply related requests: by phone, by email, or even by chat.
  • This is a non-technical role;
  • Provide clear information about products and service;
  • Manage customer requests and clarify any doubts;
  • Deliver a positive attitude towards the brand;
  • Provide top-class interactions and customer service

Requirements

  • High School Diploma or Secondary School Completion Equivalent
  • Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable - not mandatory)
  • Adaptable to working alongside the time zone and calendar of local stakeholders.
  • Required Language Thresholds:
    • English (B2 - C1: Independent User Level)
    • Czech (C2: Native-Level Fluency)
  • Benefits

    • Competitive Salary
    • 12 months renewable contract (Permanent after 2 years)
    • Career Progression Opportunities
    • Health Insurance Package
    • Relocation Package and Accommodation provided (optional) from the company*

    *(for candidates coming from abroad)

    Cross Border Talents

    About Cross Border Talents

    Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.

    By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.

    CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).

    We are the global market leader in international tech CX recruitment. Why?

    Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.

    Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.

    Join us on our journey to shape the future of global recruitment and talent mobility!

    www.cbtalents.com

    Industry
    Consulting & Advisory
    Company Size
    201-500 employees
    Headquarters
    Lisbon, PT
    Year Founded
    2013
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