Job Description

CYP Bookings Team Leader

Salary: £37,000

Location: Remote (UK only)

Hours: Full-time, Monday–Friday

Reporting to: Head of Client Services

Role closes 9th June - Role may close earlier depending on volume of applications

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we’re building neurodevelopmental healthcare services that are more accessible, compassionate and easier for families to navigate.

As our Children & Young People (CYP) service continues to scale, we’re looking for an experienced and operationally strong CYP Bookings Team Leader to lead our growing bookings function.

This is a hands-on leadership role sitting at the centre of patient operations, supporting both families and team members through a fast-moving and evolving service environment.

You’ll lead a team responsible for coordinating assessments and pathway progression across our CYP services, helping ensure families receive clear communication, appointments progress smoothly and operational risks are identified early.

💫What we are looking for?

We’re looking for somebody with previous experience leading or supervising bookings, scheduling, patient coordination or operational support teams within a high-volume environment.

We’re specifically looking for someone who has:

• previous experience directly line managing or supervising teams
• experience managing operational workflows, OKR’s and service delivery
• confidence handling escalations and emotionally sensitive situations
• experience balancing people leadership with operational oversight
• experience working in fast-paced environments with changing priorities

Experience within healthcare, CYP services, mental health, neurodevelopmental services or another regulated environment would be highly beneficial.

You’ll need to be somebody who can:

• create structure and accountability
• support and develop team members
• manage operational pressure calmly
• communicate clearly and compassionately
• and help stabilise and improve processes as the service continues to grow

😎What You’ll Be Doing:

Day-to-day, your responsibilities will include:

• Leading and line managing the CYP Bookings Coordinators team
• Running regular 1:1s, coaching conversations and performance management where required
• Supporting onboarding and development for new starters
• Overseeing appointment booking, cancellations, rebooking and clinic utilisation across CYP services
• Monitoring operational KPIs, workloads and pathway progression
• Supporting the team with escalations, distressed families and complex operational issues
• Identifying bottlenecks, delays or recurring operational themes and escalating appropriately
• Working closely with Referrals, Customer Support, Clinical and wider operational teams
• Supporting rota planning, workload balancing and operational prioritisation
• Helping maintain high standards of communication and patient experience across the bookings function
• Contributing to process development and helping shape how CYP operations continue to scale

This is a highly collaborative role where emotional intelligence, organisation and operational judgement are all equally important.

🚀To thrive in this role you’ll need to:

• Have previous experience directly leading or supervising bookings, scheduling or operational support teams
• Feel confident managing performance, accountability and difficult conversations
• Be highly organised and comfortable balancing people leadership with operational delivery
• Have experience working in high-volume, fast-paced environments
• Be confident managing competing priorities and making operational decisions under pressure
• Have strong written and verbal communication skills
• Feel comfortable supporting families during emotionally sensitive situations
• Be proactive, solutions-focused and operationally minded
• Work collaboratively across teams and communicate effectively with both operational and clinical colleagues
• Stay calm, professional and consistent during periods of pressure and change
• Be confident using operational systems, trackers and KPI data to manage team performance and service delivery

✨Optional Bonus Points if you:

• Have experience working within CYP services, CAMHS, healthcare or another regulated environment
• Have experience managing clinician diaries or high-volume appointment scheduling
• Have worked within neurodevelopmental or mental health services
• Have experience handling complaints, escalations or service recovery

What We Value

Care is at the heart of who we are - in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness - treating colleagues, partners, and everyone we support, with respect and care.
• Transparency - being open and honest so that trust can grow.
• Reflection - pausing to learn from experience and improve together.
• Growth mindset - always welcoming feedback and challenges as opportunities to develop.
• Accountability - taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking - focusing on constructive ways forward, even when things are tough.
• Collaboration - sharing ideas, supporting one another, and celebrating collective success.

🙏🏻What You Can Expect from Us

• Competitive salary
• Work remotely in the UK and hybrid in our Canary Wharf office
• 33 days holiday (including UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

🗓️Our Hiring Process

We aim to make our hiring process as streamlined as possible.

Stage 1 Screening Call:

A call with our Talent Team to talk through your experience, the role and what you’re looking for.

Stage 2 - Interview:

A competency-based interview with our Head of Client Services and COO.

You may also be asked to complete a short scenario-based task relevant to the role.

We aim to keep the process straightforward, supportive and respectful of people’s time 😊

🩵Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.