Job Description

We have a fantastic opportunity for a client-facing role that coordinates cybersecurity services, translates client needs into action, and owns requests through timely, accurate completion.

Working in Client Success

The Client Success team is a core group within Drawbridge. As an agile team, Client Success works to

provide best-in-class service and support for our clients.

Position Overview

The Client Cybersecurity Solutions Analyst is an early-career, client-facing role responsible for supporting

the effective delivery of cybersecurity services and solutions. Working at the intersection of clients and

internal teams, the Analyst helps translate client needs into action by coordinating requests, supporting

service delivery, preparing client-facing work products, and maintaining ownership through completion.

The Client Cybersecurity Solutions Analyst develops a broad understanding of Drawbridge's

cybersecurity services, platform, solutions, and client environments while building the client delivery,

operational, and cybersecurity skills needed to take on increasingly complex responsibilities. As Analysts

develop, they may build additional depth in areas such as Platform Support or Cybersecurity Operations

based on individual strengths, interests, and business needs.

The role provides a foundation for potential continued development within Client Solutions, Client

Delivery Management, or Client Cybersecurity Consulting, based on individual performance, capabilities,

interests, and business needs. You will gain valuable hands-on experience working with many of the

world's most successful asset management firms.

In This Role You Will

• Serve as a day-to-day point of contact for client requests, helping to understand client needs,

determine appropriate next steps, and coordinate with internal teams and subject matter

experts to drive requests through resolution.

• Take ownership of assigned client requests and activities from intake through completion by

maintaining clear documentation, communicating timely and thoughtful updates on status,

expectations, and next steps, following up on outstanding actions, and escalating when

additional expertise or decision-making authority is required.

Drawbridge Partners, LLC

• Support the delivery of cybersecurity services and solutions, including cybersecurity

assessments, vendor risk activities, due diligence requests, technical assessments, client

questionnaires, remediation activities, and other recurring or project-based services.

• Gather, review, and synthesize client information and supporting documentation to identify

requirements, facilitate service delivery, and support the preparation of accurate client-facing

work products.

• Communicate with clients in a timely, thoughtful, and professional manner across email,

meetings, and other client interactions, ensuring communications are clear, accurate,

appropriately tailored to the audience, and provide sufficient context, expectations, and next

steps.

• Prepare and contribute to client communications, reports, presentations, summaries, and other

deliverables, translating cybersecurity and technical information into clear, practical language

appropriate for the audience.

• Coordinate with Client Delivery, Client Cybersecurity Consultants, Solution SMEs, technical

teams, and other internal stakeholders to connect client needs with the appropriate expertise

and facilitate timely, accurate service delivery.

• Manage multiple client requests, priorities, and deadlines, maintaining accurate records within

Salesforce and other applicable systems and proactively identifying and communicating

dependencies, delays, risks, or issues requiring attention.

• Develop knowledge of Drawbridge’s cybersecurity services, solutions, methodologies, and client

environments to independently address increasingly complex client requests within the scope of

the role and identify when specialized expertise or escalation is required.

• Contribute to continuous improvement of the client experience by identifying recurring

questions, process gaps, and opportunities to improve workflows, documentation,

communication, and service delivery.

• Support additional client initiatives and cross-functional projects as business and client needs

evolve.

Job Requirements

Preferred Qualifications

• 1–3 years of professional experience, preferably in a client- or customer-facing role.
• Bachelor’s degree or equivalent combination of education and professional experience.
• Excellent written and verbal communication skills, with the ability to build strong relationships

and communicate effectively with both technical and non-technical audiences.

• Strong analytical and problem-solving skills, sound judgment, and attention to detail.
• Exceptional organizational and time-management skills, with the ability to prioritize high-volume

workloads, manage multiple deadlines, and follow work through completion.

• A strong sense of ownership and accountability, with the ability to work independently,

collaborate across teams, and recognize when additional expertise or escalation is required.

• Intellectual curiosity and an interest in cybersecurity and technology, with the ability to learn

technical concepts and translate them into clear, practical information for clients.

• Experience with Salesforce or a similar CRM, case, or ticket-management system.

Drawbridge Partners, LLC

• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Flexibility and initiative to take on new responsibilities and support projects as business and

client needs evolve.

Nice if You Have

• Experience supporting projects, client accounts, or service delivery in a professional

environment.

• Degree or coursework in cybersecurity, information systems, computer science, risk

management, business, or related discipline.

• Experience or exposure to cybersecurity, consulting, professional services, technology, financial

services, risk, or compliance.

• Familiarity with cybersecurity frameworks and standards such as NIST CSF, CIS Controls, SOC 2,

or ISO 27001.

• Exposure to cybersecurity assessments, third-party/vendor risk management, compliance, or

due diligence activities.

• An entry-level cybersecurity certification, or demonstrated progress toward one.
• Familiarity with alternative investment firms, including hedge funds, private equity, or venture

capital, and their operational or compliance environments.

Our Values

Innovation: As the market leader, Drawbridge draws on its in-depth, collective expertise in its constant

effort to innovate both our platform and our approach to service.

Integrity: Our clients and partners lean on us because they know we are trustworthy and honor what we

say.

Collaboration: We are here to win, and we only win when we work together across teams.

Diversity: We are inclusive. We honor, respect, and appreciate each other’s differences and perspectives.

About Drawbridge

Drawbridge is an award-winning, premier provider of cybersecurity software and advisory solutions to

the asset management industry. Its proprietary platform helps firms exceed and manage their

governance, risk, and compliance (GRC) requirements while combatting sophisticated cyber threats and

third-party risks. Drawbridge’s platform connects business, compliance, and IT to empower firms to

centralize and manage their most robust security programs, improve their risk profile, and raise

institutional capital. With a tested team focused on delivering value to 1400+ clients, Drawbridge offers

unmatched customer service and flexibility to help businesses proactively manage vulnerabilities, plan

for growth, and reduce complexity. At Drawbridge, we are committed to attracting and retaining the best

individuals who enjoy working in a dynamic environment.

Drawbridge Partners, LLC

Affirmative Action and Equal Opportunity Employer

Drawbridge Partners, LLC is an Equal Employment Opportunity and Affirmative Action employer. We do

not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin,

age, genetic information, non-disqualifying physical or mental disability, protected veteran status, or any

other legally protected characteristic, in accordance with applicable law. All employment is decided on

the basis of qualifications, merit, and business needs.