Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

Carrier is a leading provider of heating, ventilating, air conditioning, refrigeration systems, building controls and automation, and fire and security systems, leading to safer, smarter, sustainable, and high-performance buildings.

The Fire and Security Products group at Carrier develops a comprehensive product portfolio to protect buildings, people, and assets, providing innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, mobile applications, fire extinguishers, carbon monoxide, and smoke detectors, and fire suppression systems. Its brands are LenelS2, Supra, Onity, Kidde, Fenwal, and Marioff, offering robust security and life safety systems, affordable, flexible lock and key management solutions, and fire safety equipment and systems.

The LenelS2 Cybersecurity Engineer is responsible for performing assessments of customer installations for system and organizational security and performing on-the-spot remediations with the authorized VAR as needed. The Cybersecurity Engineer will work on assessment projects with all our customer segments. This position will also be responsible to deploy, test, and install LenelS2 products as needed. This position requires availability for travel with typical individual trips lasting between 3-5 days. Operating Technology Cybersecurity experience is not a requirement but is valued; depending on the level of the candidate’s technical knowledge in Host and Network management, the candidate will be trained in the concepts and skillsets required in this role

Key Responsibilities:

• Provide high-level manufacturer product expertise
• Provide cybersecurity services with our authorized VARs and End Users:

• System Design and Pre-planning
• OnGuard Enterprise System Architecture
• Software Installations
• Software Upgrades
• Implementation of Disaster Recovery Solutions
• Complex Installations
• Software Migrations
• Host Hardening
• Lenel Panel Hardening
• Network Traffic Analysis
• Organizational Assessments via Customer Interviews
• Vulnerability Assessment
• Creation and Delivery of Post Assessment Report

Required Qualifications:

• 2+ years of technical software systems integration, systems engineering, or equivalent technical experience as an individual contributor

• 2+ years of direct customer interaction (designing, developing, or supporting)
• Bachelors Degree

Preferred Qualifications:

• Proven analytical and problem-resolution skills
• Ability to manage and prioritize multiple tasks
• Working knowledge of networking, including switching and routing.
• Proven ability to adapt quickly to supported technologies.
• Outstanding customer service orientation. The candidate demonstrates the ability to develop strong, long-term customer relationships.
• Experience with SQL and relational databases, including Microsoft SQL Server and thin client environments.
• Experience with Microsoft Server and Desktop Host Operating Systems, including user management (both in an AD environment and Local), registry modification, and windows services.
• CISSP, CEH, Security+, SANS GIAC, ISA/IEC 62443 Cybersecurity Expert or similar certification.
• Working knowledge of firewall administration.
• Experience administrating Physical Access Control Systems (PACS) and/or Video Management Systems (VMS).
• Background in providing technical solutions; ability to manage issues to a successful resolution.
• Ability to accurately interpret software requirements documents and scope of work modifications to determine the cost of such change is highly desired.
• Demonstrated customer relationship qualities.
• Experience writing technical reports.
• Responds to customer calls, develops appropriate documentation and response plan for resolution of issues and sends issue to appropriate level to satisfy customer requirements.
• Uses technical knowledge to troubleshoots basic customer issues.
• Performs data mining, gathers, and analyzes data to improve efficiency in products and technical services.
• May resolve customer problems in a technical call center/service center environment or through customer escalation.

RSRCAR

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