At Lockheed Martin Rotary and Mission Systems, we're on a mission to drive innovation and uphold the highest standards of business ethics. We believe that by pushing the boundaries of visionary thinking, we can achieve exceptional results. As a Lockheed Martin employee, you'll have the opportunity to make a meaningful impact while working in an environment that values integrity and excellence.
By leveraging your expertise in instructional design and technical training, you will play a critical role in enhancing the operational readiness of our Cyber & Intelligence teams and ensuring the success of high-stakes national security missions.
In this role, you're responsible for providing Tier I / II support for the integrated watchfloor capability within a 24×7×365 operational environment. You'll operate as Single Point of Contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12‑hour shifts (0500 and 1700 daily), aligning with 2‑week rotation schedules.
In this role you will have the opportunity to shape the future of technical proficiency within the Cyber & Intelligence domain, directly impacting the capabilities of those who protect our national security.
Our benefits are built to match the caliber of your work. Reliable, high performing, and mission ready. You’ll enjoy world class resources, mentorship, continuous learning, competitive compensation, comprehensive benefits, and a supportive work life balance—all within a culture that values innovation, integrity, and collaboration.
Know someone? The External Referral Program lets you submit a referral. If your referral is hired, you'll receive a $3000 payment!
PLUS you may be eligible for up to a $25K sign on bonus for you to join the team.
Additional program roles found by searching #RMSIL2026 and #LMCyberJobs #RMSROC #ONELMHOTJOBS
Full-Time Salary Range: $91200.00 - $169400.00
At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.
The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.
The world relies on what we do.
Headquartered in Bethesda, Maryland, with offices across the U.S. and around the globe, our team delivers solutions that strengthen national security, shape industries and push engineering and technology to new levels. We collaborate to win. We put our customers first. And we perform with excellence.
The best careers are built at Lockheed Martin. Join us.
