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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Cyber SecurityOfficer (Apprentice)
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Initially a Fixed term contract for 24 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider.
Salary: £26,936
Location: London, Exchange Tower
Reporting to: Information and Cyber Security Lead
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
A Cyber Security Officer provides our team with the essential, dedicated operational capacity needed to manage day-to-day business-as-usual (BAU) security workloads without compromising our security posture. By assigning routine tasks like vulnerability scanning, initial allocated ticket triage to this role, we immediately prevent resource fatigue and eliminate critical backlogs that leave the organization exposed to unpatched risks.
What You’ll Do:
Investigations: Help senior cybersecurity analysts dive deep into live investigations, conducting root-cause analysis on complex security incidents.
Vulnerability Monitoring: Help deploy and manage security tools across corporate environments to conduct regular risk assessments and vulnerability scans.
Alert & Ticket Management: Act as a first responder to escalated security tickets, reviewing automated logs and system activities within our monitoring tools.
Continuous Improvement: Help maintain and update security documentation, playbooks, and standard operating procedures for Security processes and BAU tasks
Security Awareness: Help execute broader security awareness programs, phishing simulations, and training updates for employees across the business units
Technology Evaluation: Research and evaluate emerging security technologies and open-source intelligence (OSINT) tools to continuously improve our defensive stack.
Threat Horizons: Keep actively abreast of the latest cybersecurity news, emerging global threats, and zero-day vulnerabilities to proactively adjust our internal defences.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
64 UCAS points from any combination of acceptable Level 3 qualifications, including Maths.
On enrolment onto the apprenticeship (September 2026) you willbe at least 18 years of age,not be in full-time education or receiving funding for other learning programmes.
You will need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
Inadditionyour CV will show us:
Ideally an understanding offundamental networking concepts (TCP/IP, DNS), operating systems, cloud environments, and modern vector landscapes
Problem solving and natural investigative skill-set –situationsyou’vebeen in that help toshowcasethese skills.
Threat Tracking Passion:Demonstrateto usyour genuineconsumption of cybersecurity news outlets, vendor advisory channels, and industry threat intelligence feeds
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility Work your way — hybrid, or in-office
Wellbeing [Health plan, gym memberships, mental health support]
Growth We invest in your future with [courses, mentorship, promotions]
Culture Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
How to apply
To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be reviewing your qualifications to ensure you are eligible for the apprenticeship you have applied for.
If you do not hold the required qualifications, you will not be eligible for this Apprenticeship
Applications need to be submitted by 15th June 2026. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
The recruitment process
Once you have applied, the recruitment process is as follows:
Online tests: The team will review your qualifications once the job advert has closed. If you meet the qualification requirements you will be emailed tests to complete, which must be completed within 72 hours. The tests are:
· Cognitive Ability test to assess your problem solving, critical thinking & attention to detail
Workplace Behaviour Assessment, to evaluate if you’d be happy in the roleyou haveapplied for.
On-demand Video interview: If you pass the previous stage, you will be sent an on-demand video interview to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice.
Face to face interview: If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you’ll be doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted to the candidates that have been shortlisted to the on-demand Video interview
The Financial Ombudsman is an Equal Opportunityand Disability ConfidentEmployer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
