VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
Investigate, analyse, and triage security alerts across security platforms.
Participate in daily operational stand-ups and incident discussions.
Act as a technical subject matter resource within the CSOC.
Develop and maintain knowledge base (KB) articles and documentation.
Identify opportunities for process optimisation and effort reduction.
Support continuous improvement and stabilisation of operational processes.
Collaborate with Local Market CSIRT teams on ongoing incident cases.
Document SOPs, KEDB, and operational procedures.
Deliver knowledge-sharing sessions to support team capability building.
Contribute to rule fine-tuning and content ingestion in SIEM platforms.
Proven experience (7+ years) in Cyber Security, including SIEM, event analysis, and incident response.
Understanding of networking and security fundamentals.
Familiarity with SIEM technologies such as ArcSight, ELK, Splunk, QRadar, or LogRhythm.
Knowledge of SIEM correlation rules and alerting mechanisms.
Experience analysing phishing or spam emails and recommending remediation actions.
Proficiency in EDR tools such as Microsoft Defender or CrowdStrike.
Strong analytical thinking and clear communication skills.
Ability to review cases thoroughly and present findings in operational forums.
Experience creating playbooks and documentation.
Motivation to stay informed about emerging cyber threats.
Ability to mentor and guide colleagues within the team.
Relevant certifications (e.g., CCNA CyberOps, CEH); SANS certifications are advantageous.
Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Experience in cloud technologies and information security environments.
Exposure to working with global stakeholders.
Demonstrated self-motivation, integrity, cultural awareness, and collaboration skills.
Willingness to work in a 24/7 rotational shift environment.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Opportunity to work in a global CSOC environment with exposure to international markets.
Hands-on experience with leading SIEM and EDR technologies.
Continuous learning through real-time incident handling and threat analysis.
Collaborative work culture focused on knowledge sharing and development.
Exposure to cloud security and modern cyber defence strategies.
Advanced incident investigation and threat triage techniques.
Practical expertise in SIEM tuning, correlation rules, and alert optimisation.
Enhanced understanding of phishing analysis and endpoint detection tools.
Cross-functional collaboration with global CSIRT teams.
Development of documentation, playbooks, and operational processes.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA
LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
