Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

About the Role

The Fraud Investigative Analyst is a key contributor to the Cyber Fraud Program, focused on increasing fraud risk awareness, improving reporting, and driving measurable reductions in fraud losses.

Based in Manila, this role partners closely with regional stakeholders to support fraud detection, investigation, and prevention. Beyond investigations, the analyst plays a critical role in promoting early risk identification, strengthening controls, and encouraging timely reporting across the business.

A Day in the Life

• Lead end-to-end fraud investigations from alert review through resolution
• Analyze data from internal systems, transactional records, open-source intelligence, and third-party tools to identify suspicious activity
• Identify trends, patterns, root causes, and control gaps; translate findings into actionable recommendations
• Partner with regional stakeholders to gather information, support case development, and improve outcomes
• Promote fraud awareness through engagement, education, and guidance
• Deliver training and awareness sessions to help teams recognize and respond to fraud risks
• Prepare clear, accurate, and timely case documentation using case management tools
• Develop reports, summaries, and presentations on investigative findings, trends, and metrics
• Support consistent investigation, escalation, and case management processes
• Drive process improvements that enhance detection, reporting, and fraud prevention

Key Responsibilities

• Build strong relationships with stakeholders across the region
• Increase fraud awareness through training, communication, and ongoing engagement
• Encourage timely reporting to improve early detection and response
• Provide practical, risk-based guidance to support informed decision-making
• Conduct investigations in a consistent, timely, and well-documented manner
• Maintain high-quality case records and reporting standards
• Support coordination during investigations and escalations
• Contribute to scalable, efficient processes that improve fraud response
• Translate investigative insights into control enhancements and risk reduction strategies
• Track trends and metrics to measure impact and inform priorities
• Support continuous improvement initiatives to reduce fraud losses

Keys to Success

Education

• Bachelor’s or Master’s degree in Cyber Security, Computer Science, Data Analytics, Criminal Justice, or related field
• Equivalent experience in investigative or analytical roles will be considered

Experience

• 2–4 years in fraud investigation, cybersecurity, risk, intelligence analysis, or related field
• Experience with transactional data, fraud detection tools, or case management systems
• Experience in stakeholder engagement, training, or awareness initiatives preferred
• Familiarity with data, automation, or AI-enabled tools preferred
• Background in finance, accounting, law enforcement, data analytics, or corporate security is a plus

Knowledge, Skills, Abilities

• Strong analytical and investigative skills with the ability to identify patterns, anomalies, and root causes
• Sound risk-based judgment and problem-solving capability
• Excellent communication and presentation skills, including the ability to deliver training and stakeholder briefings
• Ability to manage multiple priorities in a fast-paced environment
• Strong documentation and reporting skills across business tools and platforms
• High attention to detail, curiosity, and persistence
• Continuous improvement mindset focused on prevention and measurable impact

Impact

This role is critical to expanding the reach and effectiveness of the Cyber Fraud Program by improving visibility, increasing reporting, and reducing financial losses. Through a combination of investigative rigor and proactive stakeholder engagement, the analyst helps strengthen fraud risk mitigation across the organization—supporting our mission to enable customers to make the world healthier, cleaner, and safer.