The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for a CX Technology Engineer Senior!
ABOUT THE ROLE
The Senior CX Technology Engineer designs, develops, implements, and maintains contact center communication systems, networks and data. This position serves as a subject matter expert for the team and is responsible for multiple technical areas including monitoring and maintenance of the systems, network design, and engineering on hosted platforms. This position also advises on cloud technology strategy supporting the analysis and development process for new technology or changes in the environment.
We offer a robust Benefits Package including, but not limited to:
ABOUT THE JOB
This full-time position will be in person, based out of our offices in Weldon Spring, Maryland Heights and Corporate Campus (Clayton) locations with the opportunity to work a hybrid schedule after 90 days. This role has a schedule of Monday-Friday with a start time ranging from 7:00am-8:00am CST. The compensation range for this role is $85,400-$104,600/yr.
ABOUT THE TEAM
Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.
Preferred:
*Enterprise reserves the right to verify that your internet meets or exceeds our work from home requirements
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
