We are looking for a
CX Support Executive
to join our support team and help troubleshoot and resolve technical issues for our clients. You will work closely with Account Managers, Product, and Engineering teams to deliver timely and effective solutions. This role is ideal for someone who enjoys
problem-solving, APIs, and working with data
in a fast-paced SaaS environment.

Key Responsibility

• 
  Provide
  clear, professional, and timely resolutions
  to client queries and tickets

• 
  Troubleshoot issues related to:

• 
  API integrations

• 
  Data imports/exports

• 
  Campaign execution

• 
  Segmentation and tracking

• 
  Basic deliverability and platform usage

• 
  Analyze logs, database records, and system behavior to identify root causes

• 
  Write and execute
  SQL queries
  for data validation and issue analysis

• 
  Collaborate with
  Account Management
  to support client needs

• 
  Escalate complex issues to
  Engineering
  with proper debugging details

• 
  Follow
  helpdesk workflows, SLAs, and documentation standards

• 
  Assist clients with
  technical guidance on integrations and data flows

Requirements

• 
  1–3 years of experience in SaaS, Technical Support, or similar role
• 
  Strong communication skills (written & verbal)
• 
  Ability to explain technical concepts in a simple way
• 
  Strong analytical and troubleshooting mindset
• 
  Ability to manage multiple tickets and priorities

Technical Skills

• 
  Basic to intermediate SQL (must-have)
• 
  Good understanding of REST APIs (requests, responses, debugging)
• 
  Knowledge of JavaScript, HTML, and web integrations
• 
  Familiarity with DNS concepts (SPF, DKIM, etc.) is a plus
• 
  Understanding of mobile SDKs (Android / iOS / React Native / Flutter) is a plus
• 
  Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira)

Nice to Have

• 
  Experience in digital marketing platforms / CDMP / CRM tools
• 
  Exposure to event tracking, analytics, or customer data platforms
• 
  Multi-language proficiency

Benefits