Dengage

CX Specialist - Lahore (Technical Support)

Dengage  •  Lahore, PK (Onsite)  •  1 day ago
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Job Description


D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are actively seeking talented and experienced
CX Specialist
for our growing CX department.
As a
CX Specialist
, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
Responsibilities:

  • You are the first line of contact for all technical queries

  • You will provide professional and understandable answers and solutions

  • You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.

  • You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.

  • You will closely work with the account management team to resolve technical issues facing their clients on time and recognize where you need to escalate to the level 2 team.


Requirements


  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.

  • 1–3 years of relevant experience in technical support, client onboarding, or integration roles.

  • Exceptional problem-solving abilities with a focus on efficiency.

  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.

  • Proactive attitude with a commitment to learning and professional growth.

  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.

  • Collaborative mindset with the capacity to work independently and within a team.

  • Working knowledge of SQL, Javascript, Databases, APIs, and HTML.

  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.

  • Demonstrated history of successful client issue resolution.

  • Graduation degree preferred in a relevant field such as Computer Science or IT.

  • Proficiency in English is a must.


Benefits


Growth Opportunities:
Access to professional development and career growth within a rapidly expanding SaaS company.

Collaborative Culture:
Work in a supportive and innovative environment where your contributions are valued.

Competitive Benefits:
Enjoy a comprehensive benefits package.

D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
Dengage

About Dengage

Transform your data into meaningful customer experiences at the moments that matter most.

Our Customer Experience Data Platform (CXDP) empowers marketers to deliver personalized, data-driven 1:1 engagement across every channel. The platform activates your data where it lives, powers AI-driven personalization, and executes through fully native channels. Cloud or on-premise, it adapts to your needs, providing a clear, seamless journey from data to revenue.

Global Trust. Measurable Results.

We’re trusted by more than 200+ of the world's best brands in over 30 countries across Europe, MENA, LATAM and Asia.

Brands such as Turkish Airlines, Acerto, Vodafone, Unilever, Toyota, BYD, Yves Rocher, Enterprise, Lexus, İş Bankası, and UBL trust us to connect data, personalize engagement, and achieve measurable results.

Our Capabilities.

D·engage gives you full control to build and activate campaigns instantly, powered by real-time segmentation and true 360° customer visibility.

We remove complexity by unifying all your customer data, insights, and actions in one platform.

1. True Data Foundation: the industries leading CDP

Our data-first foundation powers everything we do. D·engage unifies every online and offline data point into a single, always up-to-date customer view.

2. Realtime, 1:1 Personalization: the Channels

Every channel in D·engage is built natively, allowing seamless, real-time engagement across every touchpoint - Email, SMS, WhatsApp, mobile push, web push, and on-site messaging.

3. AI-Driven Intelligence: Zeki AI

Our Predictive AI - Zeki - anticipates customer behavior, recommends optimal next actions, and makes hyper-personalization smarter at every step. This ensures your campaigns are always intentional and profitable. Predictive AI (Zeki AI) that anticipates behaviors and optimizes campaigns in real time.

#CustomerExperience #MarketingAutomation

Industry
IT & Software
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
2018
Website
dengage.com
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