• Preparing, creating, and following up on RFQ offers in CRM, including data entry and item registration
• Performing volume and technical checks of customer inquiries in cooperation with internal stakeholders (VAM, CTS)
• Supporting the Account Manager in pricing processes and offer finalization
• Verifying consistency between orders and CRM data using SAP
• Managing order follow-up processes, including retro-billing and impact analysis
• Maintaining accurate customer data and managing contracts in SAP
• Registering and handling customer claims in the system
• Monitoring payment status and supporting credit and collection activities (advance payments, proformas, payment delays)
• Cooperating with internal stakeholders to support daily operational activities
• Preparing and managing logistics and customer documentation
• Ensuring high-quality standards and compliance with internal procedures and policies
• Documenting processes and supporting knowledge transfer and training
• Experience in customer service, order management, supply chain, or a related field
• Very good command of German and English
• Strong communication skills and customer-oriented mindset
• Good knowledge of SAP, CRM systems, and MS Office (nice to have)
• Ability to work independently and collaboratively in a team
• Strong organizational skills and attention to detail
• Problem-solving attitude and ability to manage multiple tasks
• Continuous improvement mindset and willingness to develop new skills
• Commitment to quality standards and compliance procedures
ArcelorMittal is the world's leading steel and mining company, with a presence in more than 60 countries and an industrial footprint in 18 countries. Guided by a philosophy to produce safe, sustainable steel, we are the leading supplier of quality steel in the major global steel markets including automotive, construction, household appliances and packaging, with world-class research and development and outstanding distribution networks.
Through our core values of sustainability, quality and leadership, we operate responsibly with respect to the health, safety and wellbeing of our employees, contractors and the communities in which we operate.
For us, steel is the fabric of life, as it is at the heart of the modern world from railways to cars and washing machines. We are actively researching and producing steel-based technologies and solutions that make many of the products and components we use in our everyday lives more energy-efficient.
We are one of the world’s five largest producers of iron ore and metallurgical coal and our mining business is an essential part of our growth strategy. With a geographically diversified portfolio of iron ore and coal assets, we are strategically positioned to serve our network of steel plants and the external global market.
