Job Description

Wavenet is a managed services provider offering cloud, cyber security, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

We’re looking for a CX Sales Specialist to join our team at Wavenet Acting as an expert advisor, you’ll champion our CX capabilities portfolio, supporting our sales team, customers and prospects as a consultant and subject matter expert.

This is a customer-facing, consultative sales role where you’ll own the full sales cycle—from identifying opportunities to solution design, negotiation, and closing. Your focus will be driving growth in CX and related Wavenet services, helping private and public sector clients transform their infrastructure, data, and applications.

If you’re ambitious, knowledgeable about CX solutions, and passionate about helping customers modernise and innovate, we’d love to hear from you.

What You’ll Do

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams.
• Work closely with partners to drive campaigns and pipeline generation.
• Make good use of lead generation resources for outreach and campaigns
• Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base.
• Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level.
• Build strong internal and external relationships to drive success and deliver transformation outcomes.
• Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners.
• Achieve and maintain relevant sales and vendor certifications.

What Success Looks Like

• Consistently hitting monthly sales targets and managing a healthy pipeline (3× target).
• Delivering accurate sales forecasts and reports.
• Holding strategic, solution-led conversations with customers and prospects
• Closing substantial CX deals
• Continuing to grow your solution knowledge and certifications while contributing to team success.

Qualifications

What We’re Looking For

• Proven track record of strong sales performance in the CX marketplace.
• Strong knowledge of:
  • UC and CX solutions
  • Peripheral or native solutions such as WFO, Recording, AI
• Experience of the UK UC & CX marketplace at Enterprise level.
• Strong presentation skills with the ability to engage at Board and C-Suite level
• Excellent communication, organisation, and negotiation skills.
• Proficiency in Microsoft Office (HubSpot knowledge desirable).
• Ambitious, adaptable, goal-oriented, and a collaborative team player.
• Awareness of competitive offerings in the CX marketplace.
• Experience with complementary vendors in your specialism.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.