qode.world

CX Research & Insight (Corporate Banking - MMLC)

qode.world  •  Ho Chi Minh City (Onsite)  •  2 days ago
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Job Description

CX Research & Insight (Corporate Banking – MMLC)

🎯 Job Purpose

Conduct and coordinate structured customer research and industry analysis to generate actionable insights for targeted sub-sectors, enabling effective customer-centric product and service design.

🔑 Key Responsibilities

1 - Research Planning & Execution

  • Consult and co‑organize interview and survey activities với:
  • Relationship Managers (RMs)
  • Industry experts
  • Corporate clients
  • External research agencies
  • Apply standardized, professional research methodologies to ensure data quality and consistency
  • Generate actionable insights for targeted sub-sectors (MMLC)

2 - Desk Research & Industry Analysis

  • Support Product Owners (PO) to conduct:
  • Competitor landscape analysis
  • Industry trend analysis
  • Translate findings into:
  • Customer behavior implications
  • Product/service opportunity areas

3 - Research Framework & Standardization

  • Develop and maintain standardized guidelines for:
  • Interview design
  • Survey methodology
  • Stakeholder engagement
  • Ensure full alignment với:
  • Internal research frameworks

4 - Workshop & Insight Activation

  • Professionally coordinate and co-organize with:
  • Product Owners (PO)
  • Business Analysts (BA)
  • External agencies
  • Design and deliver:
  • Customer insight workshops
  • Co-creation sessions
  • Industry events

👤 Requirements

  • Experience: 4–8 năm
  • Corporate banking / consulting / research (B2B)
  • Strong ability:
  • Interview khách hàng doanh nghiệp
  • Insight synthesis
  • Advantage:
  • Hiểu industry / large corporate
qode.world

About qode.world

We revolutionize how talent finds meaningful careers by harnessing the power of data and automation. Our platform utilizes LLMs to parse resumes and reconstruct queries, transforming unstructured data into actionable insights. This enables us to build robust data moats, such as creating 'Private Talent Pools' for recruiters where autonomous agents enrich candidate profiles.

By automating high-volume recruiting workflows, we reduce the marginal cost of work to zero. Agents match profiles to job descriptions, find contact information, and send personalized messages and schedule interviews automatically, significantly decreasing the time to close. Additionally, we transcribe the interviews and make the data searchable, making hiring decisions more objective.

We drive confidence by raising the quality bar for job seekers. We automate technical exercises such as coding tests, evaluate candidates on merit, providing recruiters with pass/fail scores and qualitative feedback.

We also provide Exclusive or Retained Recruitment services, offering specialized recruitment with no upfront cost or a retained model with a partial fee, ensuring exclusivity and dedicated support throughout the hiring process.

Our Fractional Head of People and HR Advisory services offer flexible, strategic support through part-time or interim roles, as well as comprehensive advisory services to guide crucial HR decision-making.

Lastly, our HR Due Diligence process provides thorough insights into the HR frameworks of target companies, helping mitigate risks across the board.

How do you envision the future of recruiting with the integration of such advanced technologies?

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Singapore , SG
Year Founded
2023
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