Job Description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

Role Purpose

The CX Project Manager is responsible for supporting the day‑to‑day delivery, governance, and execution of Client Experience initiatives.

The role ensures consistent tracking, reporting, and adherence to governance standards, enabling senior delivery leaders to focus on strategic outcomes, roadmap ownership, and stakeholder engagement.

Key Responsibilities

Delivery Coordination and Governance

• Support execution of CX initiatives across multiple workstreams
• Ensure governance standards, and agreed processes are applied consistently
• Proactively manage follow‑ups and coordination activity to maintain delivery momentum

Jira Governance and Tracking

• Maintain ticket hygiene, status accuracy, and dependency tracking
• Monitor progress and follow up with owners to drive movement and closure
• Ensure Jira is a reliable source of delivery and execution data

Reporting, Dashboards, and Action Management

• Own the creation and maintenance of delivery and governance dashboards
• Provide clear, up‑to‑date visibility of open actions, risks, dependencies, and overdue items
• Actively track actions and follow up with owners to ensure timely closure
• Flag risks, blockers, and slippage early

Project and Delivery Support

• Maintain project plans, action logs, and RAID items
• Track execution progress across defined workstreams
• Support preparation of first‑pass reporting for weekly and leadership forums

Meeting and Execution Support

• Track actions and follow‑ups from meetings and forums
• Ensure actions are reflected in dashboards and tracking tools, not just meeting notes
• Support cadence‑driven delivery and reporting cycles

What This Role Will Do

• Own day‑to‑day delivery coordination and governance execution
• Maintain reliable tracking of actions, risks, and dependencies
• Provide clear, dashboard visibility of execution status
• Drive follow‑ups to maintain delivery discipline
• Reduce administrative and tracking burden on program management team

Stakeholder Interaction

• Regular interaction with Program Manager and CX leadership
• Ongoing coordination with workstream owners and delivery teams

Knowledge, Skills, and Experience

Essential

• Experience in delivery coordination, governance, or program support roles

• Strong action tracking, follow‑up, and execution discipline

• Experience producing delivery reporting and dashboards

• Strong organizational skills and attention to detail

• Comfortable operating in a fast‑moving, multi‑workstream environment

Desirable

• Experience working with Jira or similar delivery tracking tools

• Experience supporting governance frameworks or operating models

• Familiarity with project management tools and methodologies

• Ability to create and maintain dashboards, with a proactive and self‑directed approach

• Exposure to client experience, delivery, or transformation initiatives

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.