Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
About the Role
We're building a new function at Flex: the CX Product Business Partner (CXBP). This is not a support role. It's the strategic interface between Customer Success and Product, embedded directly in the product development lifecycle.
CXBPs are domain-based owners -- aligned to specific product verticals within the Flex ecosystem -- responsible for ensuring every feature is designed with real customer scenarios in mind, operationally ready at launch, and continuously improved post-launch.
This is a high-accountability, highly visible role. You'll have PRD sign-off authority, a seat at the table in product planning, and ownership over the feedback loops that drive continuous improvement -- including the AI and chatbot workflows that increasingly handle customer interactions at scale.
What You'll Own
What You'll Do
Product Partnership & Launch Ownership
Post-Launch Monitoring, Feedback & Incident Response
AI Workflow & Automation Ownership
BPO Enablement
What You Bring
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full-time U.S. employees we offer:
For full-time non-U.S. employees, we offer:
Flex is a simple app that’s changing the way the world pays and collects rent. Our technology makes the 1st of the month easy for renters and properties.
For renters, we pay the rent on the 1st and let you pay it back when it works better for your budget. We help you buy some time (or whatever else you’re eyeing).
For properties, we help you collect more and stress less. And we do the previously impossible by turning rent collection into a marketable amenity.
WHAT WE STAND FOR
•We believe you should be able to choose when you pay your bills. The flexibility of buy-now-pay-later has forever changed the way the world makes purchases. We believe the same flexibility should be available for one of life’s #1 expenses: rent.
•We believe in the win-win. We like helping people keep commitments. With our technology, properties get the rent and renters get the time. The future is flexible.
•We believe in the end of rent regret. Sharing human spaces used to be easier. But then payment came into the picture and rent regret was born. The worst part of rent regret is that it separates us from each other. We’re committed to solving rent regret forever.
