Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Operations Manager, Tooling based in Spain.

As CX Operations Manager, you will own and improve the platforms that power customer support and success operations.

You’ll work hands-on with tools such as Zendesk, Vitally, and the integrations connecting them across the broader technology stack.

The role combines platform administration, workflow optimization, automation, and AI-enabled tooling.

You’ll take ownership from initial scoping through implementation, testing, rollout, documentation, and ongoing platform reliability.

Working closely with customer-facing, operations, product, engineering, and data teams, you’ll turn operational challenges into scalable solutions.

Your work will help reduce manual effort, improve workflows, and give teams reliable tools they can depend on every day.

This is a fully remote, asynchronous role offering significant autonomy within a globally distributed environment.

Accountabilities

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1