Dengage

CX Enablement Manager- Karachi

Dengage  •  Karachi, PK (Onsite)  •  2 days ago
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Job Description


D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

We are actively seeking a talented and experienced CX Enablement manager to oversee a wide variety of projects from conceptual design through implementation. You will have the chance to network with clients, vendors, and in-house personnel as well as form a dream team of experts for each project to maximize resources and efficiency. This position will work closely with network development, product, customer success teams to ensure successful delivery of projects.

Key Responsibilities

  • Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.

  • Work closely with clients and their tech teams to fully integrate D·engage into their marketing tech stack.

  • Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.

  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.

  • Analyze the platform usage requirements of the new customer and plan internal developments if needed

  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis

  • Maintain correct project time frames, estimates, and status reports

  • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.

  • Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.


Requirements


  • Minimum 5 years of experience in the SaaS company, including onboarding the customer for on-premise and on-cloud software installations.

  • Professional Project Management Certification from accredited institution preferred.

  • Demonstrated understanding of Project Management processes, strategies, and method.

  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others.

  • Strong sense of personal accountability regarding decision-making and supervising department teams.

  • Experience working in a high-level collaborative environment and promoting a teamwork mentality.

  • Managerial experience applying analytical thinking and problem-solving skills.

  • Ability to predict challenges and seek to proactively head-off obstacles.

  • Conversational English is a must.

  • Experience in implementation of marketing communication channels and data structure is a plus.


Benefits


  • ​
    Growth Opportunities:
    Access to professional development and career growth within a rapidly expanding SaaS company.

  • Collaborative Culture:
    Work in a supportive and innovative environment where your contributions are valued.

  • Competitive Benefits:
    Enjoy a comprehensive benefits package.

D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
Dengage

About Dengage

Transform your data into meaningful customer experiences at the moments that matter most.

Our Customer Experience Data Platform (CXDP) empowers marketers to deliver personalized, data-driven 1:1 engagement across every channel. The platform activates your data where it lives, powers AI-driven personalization, and executes through fully native channels. Cloud or on-premise, it adapts to your needs, providing a clear, seamless journey from data to revenue.

Global Trust. Measurable Results.

We’re trusted by more than 200+ of the world's best brands in over 30 countries across Europe, MENA, LATAM and Asia.

Brands such as Turkish Airlines, Acerto, Vodafone, Unilever, Toyota, BYD, Yves Rocher, Enterprise, Lexus, İş Bankası, and UBL trust us to connect data, personalize engagement, and achieve measurable results.

Our Capabilities.

D·engage gives you full control to build and activate campaigns instantly, powered by real-time segmentation and true 360° customer visibility.

We remove complexity by unifying all your customer data, insights, and actions in one platform.

1. True Data Foundation: the industries leading CDP

Our data-first foundation powers everything we do. D·engage unifies every online and offline data point into a single, always up-to-date customer view.

2. Realtime, 1:1 Personalization: the Channels

Every channel in D·engage is built natively, allowing seamless, real-time engagement across every touchpoint - Email, SMS, WhatsApp, mobile push, web push, and on-site messaging.

3. AI-Driven Intelligence: Zeki AI

Our Predictive AI - Zeki - anticipates customer behavior, recommends optimal next actions, and makes hyper-personalization smarter at every step. This ensures your campaigns are always intentional and profitable. Predictive AI (Zeki AI) that anticipates behaviors and optimizes campaigns in real time.

#CustomerExperience #MarketingAutomation

Industry
IT & Software
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
2018
Website
dengage.com
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