We are looking for an experienced CX Success Consultant to join our ANZ team. This hands-on consulting role spans implementation, enablement, optimisation and value realisation across Verint’s customer experience solutions.
You may have worked within a contact centre or customer operations environment or delivered technology and application enablement into one. Either way, you understand the realities behind the metrics and know how to translate operational challenges into practical, sustainable outcomes.
You will join a global community of innovators helping some of the world’s leading organisations deliver tangible customer experience and productivity outcomes. We value collaboration, direct communication, continuous innovation, action and customer impact—and we offer meaningful opportunities to grow your expertise while doing work that matters.
The role combines delivery, advisory and customer success. You will remain closely connected to customers while collaborating across Verint to ensure the solutions we propose can succeed operationally and continue delivering value over time.
Depending on customer priorities and your expertise, your engagements may include:
CX strategy, adoption, change and value realisation
You bring 5+ years of experience in customer service, contact centres, customer operations, CX consulting or a related field.
You have hands-on experience using, owning, implementing or optimising CX technology-not only selling it.
You understand contact centre operations and metrics, workforce management, CX analytics, and AI or automation in service environments.
You have delivered or supported SaaS implementations and are comfortable owning customer-facing advisory and delivery outcomes.
You communicate confidently with technical, operational and executive stakeholders and can facilitate workshops that turn discussion into action.
You are commercially aware, data-driven and focused on adoption, measurable value and long-term customer success.
Experience with Verint or a comparable CX platform
Deep expertise in an industry sector and its regulatory environment
A background in enterprise contact centres, shared services, digital transformation, a centre of excellence, professional services or customer success
Practical experience using Verint applications to improve CX and generate insight
You will join a global community of innovators helping some of the world’s leading organisations deliver tangible customer experience and productivity outcomes. We value collaboration, direct communication, continuous innovation, action and customer impact—and we offer meaningful opportunities to grow your expertise while doing work that matters.
Ready to make an impact? If you are passionate about customer experience, enjoy turning complex operational challenges into practical solutions and want to help customers realise more value from their technology investments, we would like to hear from you.
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years.
To learn more, visit: www.verint.com
