Job Description

Hello! 👋

At Factorial we're looking for a new CX Business Planning & Analytics Associate to help us support and scale our CX team to the next level. We're looking for someone who is genuinely good with numbers. You'll own the analysis of financial movements, forecasting and target setting for Factorial's Customer Experience organisation

About the team 👥

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do 📝

• MRR & revenue movements — Track and analyse churn, contraction, expansion and net revenue retention across the CX portfolio. Explain the why behind every movement, not just the delta.
• Planning & target setting — Sit at the centre of the CX planning cycle. Build the models that turn company goals into team-level and individual-level targets that hold up under scrutiny.
• Trend analysis & insights — Find the patterns in historical data that nobody asked about yet, and bring them forward.
• Executive storytelling — Build the slide decks for All Hands and management reviews. Dense with data, clean to look at, obvious what to do next.

What are we looking for? 🎯

Non-negotiable:

• Advanced Excel / Google Sheets. Comfortable building a model from scratch, structuring messy data, and working with pivots, index/match, nested logic and scenario analysis without help.
• Numerical reasoning. You can be handed a dataset with no context and independently work out what question it answers.
• Logical, structured thinking. You break ambiguous problems into parts, work through them in order, and can defend your reasoning.
• Clear communication in English. Written and verbal. You can explain a model to someone who has never opened it.

Strongly valued:

• 1+ year in a role where numbers were the core of the job — FP&A, financial analysis, business analytics, RevOps, consulting, audit, banking, pricing, or similar.
• SQL — even at a basic level. You'll learn it here if you don't have it, but arriving with it helps.
• Strong slide-building skills. Executive-ready, data-rich, visually clean.
• Comfort with AI tools (Claude, Gemini) as part of daily workflow.
• Spanish: Minimum B2 level required.

Perks of being part of Factorial 😎

• High growth, multicultural and friendly environment 🤝
• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
• Save expenses with Cobee💰
• Language classes 👩🏻‍🏫
• Breakfast in the office and organic fruit 🍏
• Food discounts with Nora 🍱
• Pet Friendly 🐕
• Much more that we'll spill during the interview process

About Factorial 🚀

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!