Job purpose:
As a CX Analyst, you'll be responsible for researching customer needs and understanding the product landscape. You will then create a road map to define your product's purpose, market position and key features/benefits. You will also work with business leaders on defining the direction of our products from an organizational perspective and help build out processes to make sure we are operating as efficiently as possible. As part of this role, you will work closely with design teams on improving user experiences by creating personas, sketches or wireframes that explain how customers use the application or feature in order to influence designs. You should have experience using UML diagrams such as BPMN / UML (Business Process Modeling Notation) or other visual models like
Requirements:
Qualifications:
Boardroom Appointments is a global specialist in Recruitment, Contract Staffing, Project Staffing, Temporary Employment Solutions, Training, HR Consultancy and Expatriate Mobility that operates extensively in Africa, EMEA, America, and Europe.
We have been industry leaders since 1989. Our dynamic team of recruitment and labour professionals has serviced hundreds of clients and placed thousands of candidates in various industries across the globe. We have gained invaluable insight and experience into global market trends and human resource workings.
We have specialized divisions that enhance our ability to service all clients in the following industries:
- FMGC
- Finance, Banking and Insurance
- Manufacturing and Processing
- Oil and Gas, Mining, Engineering and Construction
- Medical, Pharmaceutical and Health Care
- Logistics and Supply Chain
- Information Technology, Media and Telecommunications
- Waste Management and Sanitation Services
- Renewable and Alternative Energy
- Retail and Commercial Property
- Agriculture and Production
- Government and Public Services
- Call Centre and Customer Support Services
Today, Boardroom Appointments has a global candidate database and network, servicing clients around the world with all their Human Capital needs.
This experience allows clients to rely on us FULLY for all their talent needs, both permanent and temporary, while they focus on their core business.
We custom design solutions to perfectly fit our client's recruitment needs and form long-lasting relationships based on quality service and flawlessly fulfilled deliverables.
Our team is comprised of passionate and driven individuals who strive to maintain the best and most professional service to our clients.
We are focused, passionate, and we love what we do.
