Hello! 👋
At Factorial we're looking for a new Account Manager for the Portuguese Market to help us support and scale our Customer Experience team to the next level. As part of the team in charge of boosting client satisfaction and retention, you'll be in charge of acting as the first point of contact with existing customers, managing and retaining a portfolio of clients, and identifying upsell opportunities and product improvements.
Ready to be part of the challenge? 🚀
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
The Role 📜
We are looking for an Account Manager in the Portuguese Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.
Your Profile 🧐
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.
Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn’t the goal. Giving people back their time is.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Want to learn more about us? Check our website!
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
