Job Description

Southeast. Always the right career direction.

Improves the quality of professional practice and the quality of patient care by educating patients and staff members.

Essential Functions

• Patient/staff education includes prioritizing urgent patient calls in response to STAT appointments and urgent post-operative problems.
• Provide the ability for patients to be able to get questions answered quickly especially in urgent cases.
• Coordinating surgical & procedural care to include preoperative surgical & procedural education as well as post-operative care.
• Coordinate follow-up care for postoperative patients, which may include imaging, referrals to other specialists, and office visits with operating provider.
• Follows the physician into patient rooms to document the encounter including the history, review of systems, and physical exam.
• Updates the patient chart to reflect any changes or corrections to the past medical history, surgical history, social history, and medications as directed by the physician.
• Displays radiology images or other studies for physicians to review.
• Monitors all imaging studies and or testing to ensure they return in a timely manner. As well as letting the physician know of any delays, abnormal, and following up to completion.
• Maintains active knowledge of key billing and coding practices.
• Assist with surgery/procedural scheduling to include follow up on authorizations prior to surgery dates.
• Participates in work that improves patient care and the professional practice environment.
• Community awareness of services offered.
• Educating other providers and the community of the types of patient care provided and procedures that are performed.
• Assist with communication between primary care and referring providers.

Direct Reports (supervised positions)

• N/A

Qualifications

Minimum Education Required

• Licensed Practical Nurse (LPN)

Minimum Education Preferred

• Registered Nurse (RN)

Minimum Experience Required

• One (1) year of prior clinical experience

Minimum Experience Preferred

• Two (2) years of prior clinical experience

Required Skills/Abilities

• Excellent verbal and written communication skills
• Strong decision making and problem solving skills
• Ability to effectively communicate in an emergency situation
• Ability to establish and maintain effective working relationships with clinic staff, hospital staff and physicians
• Strong technical/computer skills

Shift

Day

Shift Details

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.