Job Description

General information

Customs Controller M/F General informations Africa Global Logistics Namibia offers of logistics solutions in all sectors of activities that govern economic life in this country. For 14 years, through our multimodal logistics solutions (clearing and forwarding, transport, warehousing, vessel agency & husbandry)) we have been modifying our know-how in the service of socio-economic development in “name of the country”. Thanks to the synergy of our means, we take an active part in major development projects in the African “region”. Thanks to investments in equipment and innovations, our teams are committed to offering tailor-made logistics solutions that meet the specific needs of our customers. Job description Job Title FREIGHT FORWARDING CUSTOMS

Customs Controller M/F Contract Type PERMANENT Job Location Africa, Namibia, WALVIS BAY Working Hours Full time Mission Description Key Performance Area

Customs Clearance & Compliance

• Prepare, submit, and process customs declarations through ASYCUDA and other customs-related systems in accordance with applicable customs legislation and procedures.
• Ensure all import, export, transit, warehousing, temporary import/export, and bond entries are accurately captured and submitted within required timelines.
• Verify commercial invoices, packing lists, certificates of origin, permits, licenses, and other supporting documents for completeness and compliance.
• Ensure correct tariff classification (HS Codes), customs valuation, and application of relevant duties, taxes, rebates, and exemptions.
• Interpret and apply customs regulations, trade agreements, and company policies to ensure full compliance.
• Monitor customs entries from submission through to final release and promptly resolve any delays or queries.

Documentation & Record Management

• Maintain accurate and complete customs files and records in line with regulatory and company requirements.
• Ensure all customs documentation is filed, archived, and readily available for audits and inspections.
• Prepare reports and provide supporting documentation for customs audits, investigations, or internal reviews.

Stakeholder & Customer Management

• Liaise with Customs authorities, port authorities, freight forwarders, clearing agents, shipping lines, transporters, and other relevant stakeholders to facilitate efficient cargo clearance.
• Serve as the primary point of contact for customers regarding customs-related queries, shipment status updates, and regulatory requirements.
• Provide guidance and support to internal departments and customers on customs procedures, documentation requirements, and compliance matters.
• Build and maintain positive working relationships with regulatory authorities and key operational stakeholders.

Operational Efficiency

• Monitor shipment movements and customs clearance progress to ensure cargo is released within agreed service levels.
• Identify and resolve customs-related issues, discrepancies, penalties, detentions, or cargo holds in a timely and professional manner.
• Proactively follow up on outstanding permits, inspections, customs queries, and release documentation to minimize delays.
• Support the achievement of departmental productivity, compliance, and customer service targets.

Risk Management & Continuous Improvement

• Identify potential customs compliance risks and escalate issues to management where necessary.
• Ensure adherence to company internal controls, customs regulations, and ethical business practices.
• Stay updated on changes in customs legislation, tariff schedules, trade agreements, and industry best practices.
• Recommend and implement process improvements to enhance operational efficiency, compliance, and customer satisfaction.
• Assist with training and mentoring junior staff on customs procedures and regulatory requirements. Profile Reporting & Administration
• Prepare and submit daily, weekly, and monthly customs clearance reports as required.
• Monitor and report on customs-related costs, penalties, delays, and operational performance indicators.
• Maintain accurate records of duty payments, customs inspections, releases, and customs interventions.
• Support management with operational statistics, compliance reporting, and performance analysis.

Additional Duties

• Participate in customs audits, inspections, and investigations as required.
• Assist with special projects, system implementations, and process improvement initiatives.
• Perform any other customs and logistics-related duties assigned by management.

Minimum Education and Experience Requirements:

• Grade 12
• Diploma or Degree in Logistics, Supply Chain Management, Customs Administration, International Trade, or a related field.
• Customs Clearing and Forwarding qualification will be an added advantage.
• Minimum 3-5 years' experience in customs clearing and forwarding.
• Practical experience with ASYCUDA or equivalent customs systems.
• Experience handling import, export, and transit customs procedures.
• Knowledge of customs legislation and tariff classification.