Job Description
CUSTOMS BROKERAGE SUPERVISOR
About the Organization
We are a logistics and trade solutions company with a team of over 300 specialists dedicated to fulfilling customer supply chain needs. Our focus includes customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
Our business practices are guided daily by three core values: ENRICH purposefully, CARE personally, and DELIVER professionally. We are an employee-centric organization that prioritizes our people and our customers. This commitment has earned us the "Great Place To Work" certification for the past eleven years.
Essential Duties & Responsibilities
Supervise, train, and coach Entry-Writing/CHB staff.
Assign accounts and distribute workload across the team.
Measure performance of staff and address any emerging issues.
Support local branch Import Transportation teams with brokerage requirements.
Troubleshoot freight issues with US Customs and other government agencies.
Enhance department performance in collaboration with the Customs Brokerage Manager.
Complete Entry work and audit files for accuracy as needed.
Oversee billing processes and monitor dwell time for all files.
Improve procedures and streamline the Entry department workflow.
On-board new clients according to sales or client-specific SOPs.
Verify accuracy of US Customs information on all documentation.
Execute projects and provide support as assigned by management.
Desired Skills & Experience
Accreditation: Certified Customs Specialist (CCS) required; Licensed Customs Broker preferred.
Experience: Minimum of 5 years working with US Customs and other government agencies.
Regulatory Knowledge: Thorough understanding of US Customs rules and regulations.
Leadership: Prior experience in personnel supervision and/or training.
Employee Characteristics
Self-motivated and capable of effective prioritization.
Highly organized with the ability to multi-task and maintain attention to detail.
Problem-solver capable of resolving issues across all aspects of the position.
Adaptable to changing work environments.
Objective leader who can effectively supervise a diverse team.
