Job Description

Customs Brokerage Specialist Join the Cameleon Adventure! At Cameleon , we believe happiness at work starts with the right match between the right role, the right company, the right manager, and an environment where you can thrive both professionally and personally. Our mission is to connect talented professionals with opportunities where they can develop their expertise, build meaningful relationships, and contribute to organizations that value their growth and success. Today, we are looking for a Customs Brokerage Specialist to join a dynamic customs brokerage operation supporting importers across the United States. If you enjoy customer service, international trade, customs compliance, and working in a fast-paced environment where your attention to detail truly matters, this opportunity could be your next career move. Your Next Challenge Location : Buffalo, NY | Rouses Point, NY | Garden City, NY Employment Type Permanent full-time position Office-based role Fast-paced operational environment Opportunity to work closely with clients, customs authorities, carriers, and logistics professionals Compensation Buffalo, NY: $22.00 - $30.00 per hour Rouses Point, NY: $22.00 - $30.00 per hour New York City Area: $25.60 - $35.00 per hour Your Work Environment As a Customs Brokerage Specialist , you will serve as the primary point of contact for clients importing goods into the United States. You will play a key role in coordinating customs clearance activities by gathering documentation, validating shipment information, communicating with government agencies, and collaborating with multiple internal departments to ensure shipments move smoothly and efficiently. This role is ideal for someone who enjoys balancing customer service, problem-solving, compliance requirements, and operational coordination while building strong relationships with clients and stakeholders. What Your Days Will Look Like As a Customs Brokerage Specialist , you will be responsible for supporting clients throughout the customs clearance process and ensuring import shipments are processed accurately and efficiently. Your responsibilities will include: Building and maintaining strong relationships with clients through phone and email communication. Acting as the primary point of contact for shipment inquiries, discrepancies, billing concerns, and delivery updates. Opening and managing shipment files within internal systems. Monitoring shipment arrivals to ensure timely customs clearance. Ensuring all required documentation is received prior to release processing. Reviewing customs and shipping documents to validate completeness and compliance. Contacting customers to obtain or verify information such as commercial invoices, shipping manifests, product descriptions, and shipment details. Communicating with U.S. Customs and Border Protection (CBP) and other government agencies regarding import requirements and shipment issues. Tracking and monitoring shipment status using both electronic systems and manual follow-ups. Providing customers with guidance regarding U.S. import regulations and customs processes. Collaborating with accounting, logistics, technical, and operations teams to support customer-specific requirements. Assisting customers with operational, billing, and shipment-related questions. Maintaining and validating customer-specific SOPs and profile instructions. Identifying opportunities to improve communication, service quality, and operational workflows. Performing additional clerical and administrative duties as required. The Must-Haves We are looking for someone who possesses: A vocational, technical, or equivalent post-secondary education. A minimum of 3 years of customer service experience within a customs brokerage, freight forwarding, transportation, logistics, or international trade environment. Strong attention to detail and accuracy. Excellent organizational and time management skills. The ability to effectively manage multiple priorities and deadlines simultaneously. Strong communication and interpersonal skills. A customer-focused mindset and commitment to service excellence. The ability to build long-term client relationships and provide customer-centric solutions. Strong computer skills, including Microsoft Office applications. The ability to quickly learn proprietary systems and software. The ability to work independently while contributing positively to a team environment. Assets That Will Set You Apart Experience with customs brokerage operations. Knowledge of customs clearance procedures and import documentation. Experience communicating with U.S. Customs and Border Protection (CBP) or other government agencies. Experience in freight forwarding, international logistics, or cross-border transportation. Understanding of U.S. import regulations and compliance requirements. 6 Great Reasons to Apply! ✅ Become a trusted advisor and primary contact for clients navigating the U.S. import process. ✅ Build valuable expertise in customs brokerage, international trade, and regulatory compliance. ✅ Join a fast-paced and collaborative operation where your problem-solving skills will make a daily impact. ✅ Work alongside experienced customs, logistics, and transportation professionals. ✅ Develop long-term relationships with customers while helping facilitate the efficient movement of goods across borders. ✅ Grow your career within an industry that plays a critical role in global commerce and supply chain operations. Ready for the Next Step? If this Customs Brokerage Specialist opportunity sounds like the right fit for you, we would love to hear from you. Your next career adventure may start here!