Job Description

HIGH LEVEL OVERVIEW

The Customs Brokerage Department Manager oversees the end-to-end clearance process for a 3PL provider, ensuring compliance with all U.S. Customs rules and regulations.

This position is hybrid for candidates in Arlington Heights, IL area.

EXPECTATIONS

• Full responsibility for all Customs Entries and ISF Filings
• Collaborate with internal and external partners to maintain an efficient clearance process
• Manage 8+ employees with full A-Z Brokerage responsibilities
  
• Advise on trade compliance issues
• Liaise with CBP and PGAs to resolve any clearance issues
• Maintain strong customer relations
• Create SOP and KPIs to optimize customs clearance process
• Understand CTPAT or other government supply chain security measures
• Manage department budget, including resource allocation and savings opportunities
• Guide and mentor brokerage supervisor and entry writers in collaborate manner
  

ESSENTIALS

• Bachelor’s Degree or 10 years’ experience in customs brokerage required
• LCB required
• Experience overseeing a Customs Brokerage team (min 5 yrs)
• Extensive knowledge of U.S. Customs clearance process with CBP and PGAs
• Cargowise software experience
• Experience managing department team profit, loss, and expenses
• Excellent communication and leadership skills
  
• Analytic mindset with good problem-solving skills
• Ability to travel 10-15% domestically