Job Description

C.H. Robinson is seeking a Customs Broker, responsible for the accurate and timely submission of customs entries for clearance processes as described in the C.H Robinson Customs procedures. In this role, you will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. You will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission
• Receive and review documentation to input and transmit data
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Ensure regulatory requirements are met, and proper documentation exists for all shipments
• Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts
• Procure and coordinate cargo dispatch with preferred carriers, obtaining delivery confirmation, and finalizing rates and any assessorial charges
• Identify and resolve issues that could potentially result in delayed cargo release or final delivery
• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
• Site Specific: Operate Australian Customs Service “ICS” system as required and as per C.H. Robinson Best Practice procedures
• Site Specific: Operate within Australian Quarantine and Inspection Service release and control systems
• Site Specific: Apply all Australian Customs and Quarantine laws and regulations involved in the import and export of goods
• Site Specific: Operate Automated data management systems such as “Inbound” and “Expedient”

Facilitate Relationships:

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Begin to develop the skill to serve as a Customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
• Promote a positive working relationship for all team members
• Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
• Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service
• Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
• Understand and learn to leverage CHR’s network of departments, support teams and leadership.

Other Activities:

• Direct ownership of Customer Standard Operating Procedures
• Complete Customs tariff classification and valuation

Required Qualifications:

Required:

• High School Diploma or GED
• Minimum 2 years of Customs Brokerage experience
• Proficient in Microsoft Office Suite of programs

Preferred Qualifications:

Preferred:

• Site Specific: CBFCA approved customs broker course of study or similar industry experience
• Site Specific: Associate’s or bachelor’s degree from an accredited college or university in related field
• Excellent communication, prioritization, and multi-tasking skills
• Excellent customer service skills and follow up to be utilized with customers and the network
• Proven track record of dealing with customers and being client focused
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Reputation for logical, methodical, and expedient approach to problem resolution
• Refined written and oral communication skills
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Site Specific: Ability to influence the lifecycle shipping process
• Site Specific: Fluent in the local language
• Values a diverse and inclusive work environment

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Our Robinson Cares program allows our employees to give back to the community. Employees have access to Health Insurance, a Health and Wellbeing Allowance and a confidential Employee Assistance Program.