Job Description

To maintain and execute collection strategies in line with set standards and policies.

To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs.

Enhance ISO standards and procedures to ensure continuous improvement using First Choice tools focused on ICCC+ impact.

Ensure all quality targets are met in terms of: Customs KPI, VOC & Billing Quality.

The Customs Affairs Manager is responsible for ensuring full legal and regulatory compliance.

Manage productivity through tools such as LRT / DMRT ensuring an BIC, optimum efficient and cost-effective operation.

Deploy BIC training methodologies; aligned to continuous learning environment

Targeted: Evaluations, Formal Accreditations, etc

Coordination of cross-border BLNS LHL clearances for road and air modes in the most cost-effective manner.

Support the existing and future routes, a contingency plan must be developed to ensure that in case of emergency a minimum level of service can be provided from clearance perspective and ensure RIB acquittals are well managed

Coordination and compliance of all bond activities; where recovery performance is to be continuously monitored and improved. Proactive management of DG, Security and H&S to avoid any incidents.

Minimum Requirements
Education & experience
Degree in related field
Customs experience on tariffs and regulations & legislation
International Courier experience of large Express Multinational
Experience of change management and Project management methodologies
Good working knowledge Customs exercise.
Experience of airside operations 5 years middle/senior management experience in a class leading organization.